CONTACT US

Phone Access
For our 24-hour “Telephone Teller” audio response service, please call:

Toll-Free
(888) 794-1001 option 6

Local
(336) 332-5302 option 6
Fax Numbers

Admin Fax
(336) 332-4103

Loan Fax
(336) 332-5965

Member Service Fax
(336) 332-4877

Lost or Stolen Cards

Credit Card
(800) 325-3678

Debit Card
(888) 241-2510

Debit Card – International
(909) 941-1398

Fraud

Credit Card
(800) 369-4887

Debit Card
(888) 241-2440

Debit Card – International
(909) 941-1034

Email Addresses

Account/Transaction
Teller@AcclaimFCU.org

Loan/Loan Application
Loan@AcclaimFCU.org

Other Requests
Marketing@AcclaimFCU.org

Telephone Teller Detailed Instructions

(888) 794-1001 or (336) 332-5302 opt 6

Please take note of the following assigned numbers for your specific account types reflected by your online banking and statements. Other account types may be introduced at a later time.

NEW ACCOUNT TYPE DESCRIPTIONS
Your account types will now be labeled as the following:

71 Checking-Interest Bearing
74 Checking-Non-Interest Bearing
75 Second Chance Checking Account
78 Money Market
79 HSA Checking
81 Roth IRA Savings
82 Coverdell ESA Savings
94 Vacation Club
95 Christmas Club
96 Savings-Non-Interest Bearing
97 Claim Your Youth Account
98 Kirby Kangaroo Club
99 Regular Share (Savings)-Interest Bearing

Press 1 for Summary Information
(Account Balance)

1 Draft (checking) Balance

2 Master Share Balance

3 Loan Balance

4 IRA Balance

5 Certificate Balance

8 To repeat Summary Options

9 To return to the Summary Menu

Press 2 for Detailed Information
Balance
Last Deposit/Payment
Amount Available for Withdrawal/Advance
Last Dividend, Interest/Dividend YTD
Interest/Dividend Last Year
Payoff Amount
Maturity Date
Interest Rate

Press 3 for Activity Information
1 Most recent Transactions
2 Most recent Deposit/Payment
3 Most recent Withdrawal/Advance
4 Most recent Drafts Cleared
5 Inquire on a Specific Draft Number
6 To repeat Activity Option
8 To return to the Activity Menu

Press 4 for Withdrawal/Transfers
1 Withdrawal
2 Transfer/Loan Advance
8 To repeat these Options
9 To return to the Main Menu

Press 5 to Change Your Pin (Personal Identification Number)
Change the Personal Identification Number for your Telephone Teller access

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