Forms & Disclosures

1823 Banking Street

P. O. Box 29527 Greensboro, NC 27408

(336) 332-5302 | (888) 794-1001

Fax: (336) 332-4103 | www.AcclaimFCU.org

MASTERCARD AGREEMENT AND DISCLOSURE

This Agreement will establish the terms and conditions of your credit card agreement with Acclaim Federal Credit Union. In this Agreement, the words “you” and “your” mean any person receiving and using the card and that by using the card for the first time “you” agree to all terms and conditions in this agreement. “Card” means the Classic MasterCard and/or Gold MasterCard credit card and any duplicates and renewals the Credit Union issues. “Account” means your Classic MasterCard and/or Gold MasterCard credit card account with the Credit Union. “Credit Union”, “we”, “us”, “our”, and “Acclaim” mean Acclaim Federal Credit Union. You must be a member of the credit union to apply for a credit card. Except to the extent that Federal Law is applicable, the laws of the State of North Carolina shall govern the validity, construction, and enforcement of this Agreement and all matters arising out of the issuance and use of the Card.

USING THE ACCOUNT

Upon your approval for an account, the Credit Union will establish a line of credit for you and notify you of your credit limit. You agree that your credit limit is the maximum amount (purchases, cash advances, finance charges, plus “other charges”) which you will have outstanding on your account at any time. If you are over your credit limit, you must pay the amount you are over before payments will begin to restore your credit limit. You may request an increase in your credit limit only by a method acceptable to the Credit Union. The Credit Union has the right to reduce your credit limit, refuse to make an advance and/or terminate your account at any time for any reason not prohibited by law. You may not use your card to initiate any type of gambling transaction. You cannot transfer or assign your Account to any other Person.

USING YOUR CONVENIENCE CHECKS

Acclaim may offer you MASTERCARD Convenience Checks. You may access your Account by utilizing the MASTERCARD Convenience Checks that are provided to you.

1. We will honor and pay Checks up to your available Credit Limit as long as they are drawn on forms authorized by us and presented before the expiration date on the Check.
2. To stop payment on a Check, you must call us at 1-888-794-1001 during our business hours with the following information: the exact dollar amount of the Check; the Check number; your Account number; the name of the party to whom the Check was written and the name of the person who signed the Check.
3. We will stop payment on the Check, if we receive your stop payment request by the business day before the day we pay your Check. The day we pay the Check may be before it posts to your Account. The stop payment order will remain effective for six (6) months. You may write to us to cancel the order at any time.
4. If a Card is reported lost or stolen, the Checks are null and void.
5. You agree to hold us harmless and to indemnify us from any liability incurred due to a delay or misrouting of a Check where the delay or misrouting is caused by markings placed on the Check by you or a prior endorser that obscure any depository endorsement placed by us or our agent.
6. For the purpose of calculating Finance Charges, Checks are the same as Purchases.
7. The Credit Union may recognize the signature of anyone who signed the credit application for the Account as authorized to transact any business on this Account, including the signing of Checks.
8. Checks may not be used to pay any amount you owe under this Agreement or under any other credit agreement or account you hold with us.
9. We do not have to pay a Check if: (a) you are in default under this or any other agreement with us, (b) if payment would cause you to exceed your Credit Limit, (c) if your right to use Checks on your Account is cancelled, closed or suspended, (d) your signature or the payee’s name or endorsement is missing on the Check or the Check appears altered, or (e) your Check is post-dated. If a post-dated check is paid resulting in another Check being returned or not paid we are not responsible. If we pay any Check under any condition, you must pay us the amount of the Check, plus applicable fees and charges, unless such liability is precluded by law.
   

   USING YOUR CARD

   You understand that by using your credit card constitutes acknowledgment of receipt and agreement to the terms of the credit card agreement between you and the Credit Union. The credit union is not responsible for the refusal of any merchant or financial institution to honor your card. You may use your card to make purchases from merchants and others who accept MasterCard credit cards. You may also obtain cash advances from the Credit Union, automated teller machines (ATMs) and from other financial institutions that accept MasterCard credit cards. (Not all ATMs accept MasterCard cards.) Your MasterCard personal Identification Number (PIN) is needed to obtain cash advances

   from an ATM. You agree that you will not use your card for any transaction that is illegal under applicable federal, state, or local law. However, if a charge or transaction described above is approved and processed, you will still be responsible for such charges.

   ATM ACCESS

   If you have received a personal identification number (PIN), you may use your Card and PIN to obtain Cash Advances at any Automatic Teller Machine (“ATM”) that accepts your Card. Your PIN is confidential and should not be disclosed to anyone. You agree not to write your PIN on your Card, you will not keep your Card and PIN together, and you will not provide your PIN to anyone who is not an authorized user. Except as otherwise provided in this agreement, advances through ATM access will be treated as Cash Advances and are subject to cash advance fees under this Agreement. Although we do not charge an ATM fee for this service, others may. Owners of ATMs that we do not own may charge fees in addition to any fees disclosed in this Agreement. This is not a fee charged by Acclaim Federal Credit Union; however, any such fee will be added to your account. The party charging the fee is required to provide appropriate disclosures to you with regard to any such fees.

   RESPONSIBILITY

   You promise to pay any and all charges (purchases and cash advances) incurred by you or by any person whom you authorize to use the Credit Card issued to you, and any fees or charges incurred in the recovery of a credit card, retrieval or transaction data, or collection of this account in accordance with the terms and conditions issued by MasterCard, and in accordance with the policies established by the Credit Union

   Your obligation to pay the amount owed on your account continues until paid in full even though an agreement, divorce decree or other court judgment to which the Credit Union is not a party may direct someone else to pay the account balance. If this is a joint account, the section on JOINT ACCOUNTS also applies to your account. You agree to notify the Credit Union of any name changes, address changes or employment for you, your joint owner or any authorized user on the account.

   JOINT ACCOUNTS

   If more than one person applies for the card, each person on the account must sign the agreement (by signing on the application.) Each is individually responsible for all amounts owed on the account and is jointly and severally responsible for all amounts owed. This means the Credit Union can enforce the Agreement against any of you individually or all of you together. Each may obtain credit advances without the knowledge of the other and both are obligated to repay all advances and purchases made to the account. Anyone of you may terminate the account and the termination will be effective as to all of you.

   SECURITY INTEREST

   You grant the Credit Union a security interest under the Uniform Commercial Code and under any common law rights, the Credit Union may have in any goods you purchase. If you give the Credit Union a specific pledge of shares by signing a separate pledge of shares, your pledged shares will secure your account. You may not withdraw amounts that have been specifically pledged to secure your account until the Credit Union agrees to release all or part of the pledged amount.

   Cross-collateral

   If you have other loans with us or take out other loans with us in the future, collateral securing those loans will also secure your obligations under this Agreement.

   PLEDGE OF SHARES

   YOU PLEDGE A CONSENSUAL GRANT TO THE CREDIT UNION A SECURITY INTEREST IN ALL INDIVIDUAL AND JOINT ACCOUNTS YOU HAVE WITH US NOW AND IN THE FUTURE TO SECURE REPAYMENT OF YOUR CREDIT CARD ACCOUNT TO THE EXTENT OF THAT PORTION OF THE LOAN BALANCE THAT MAY BE IN DEFAULT OR EXCEEDS YOUR CREDIT LIMIT, INCLUDING COSTS OF COLLECTION AND REASONABLE ATTORNEY’S FEES. YOU AUTHORIZE US TO APPLY THE BALANCE IN THIS ACCOUNT TO PAY ANY AMOUNTS DUE UNDER THIS AGREEMENT IF YOU SHOULD BE IN DEFAULT. YOU ALSO AGREE THAT WE HAVE SIMILAR STATUATORY LEIN RIGHTS UNDER STATE AND OR FEDERAL LAW.

   FINANCE CHARGES

   New purchases posted to your account during a billing cycle will not incur a finance charge for that billing cycle if you had a zero or credit balance at the beginning of that billing cycle or you paid the entire New Balance on the previous cycle’s billing statement by the Payment Due Date of that statement; otherwise a finance charge will accrue from the date a purchase is posted to your account. To avoid an additional finance charge on the balance of purchases, you must pay the entire New Balance on the billing statement by the Payment Due Date of that statement. A finance charge begins to accrue on cash advances from the date you get the cash advance or from the first day of the billing cycle in which the cash advance is posted to your account, whichever is later.

   The finance charge is calculated separately for purchases and cash advances. For purchases, the finance charge is computed by applying the monthly periodic rate to the average daily balance of the purchase. To get the average daily balance of purchases, we take the beginning outstanding balance of purchases each day, add any new purchases, and subtract any payments and/or credits. This gives us the daily balance of purchases. Then, we add all the daily balances of purchases for the billing cycle together and divide the total by the number of days in the billing cycle. This gives us the average daily balance of purchases. Balance transfers are calculated in the same manner as purchases.

   For cash advances, the finance charge is computed by applying the monthly periodic rate to the average daily balance of cash advances. To get the average daily balance of cash advances, we take the beginning outstanding balance of cash advances each day, add in any new cash advances, and subtract any payments and/or credits that we apply to the cash advance balance. This gives us the daily balance of cash advances. Then, we add all the daily balances of cash advances for the billing cycle together and divide the total by the number of days in the billing cycle. This gives us the average daily balance of cash advances.

   FEES

   In addition to the periodic rate, additional fees may be imposed on your account. If applicable to your account, the fee amounts and explanations are disclosed on the Disclosure or Fee Schedule accompanying this Agreement. Fees include, but are not limited to, the following.

   1. Balance Transfer Fee (Finance Charge). If your account is subject to a Balance Transfer Fee (finance charge), the fee will be charged to your account when you transfer a balance from an account of another creditor to the account subject to this Agreement.
   2. Cash Advance Fee (Finance Charge). If your account is subject to a Cash Advance Fee (finance charge), the fee will be charged to your account when you obtain a cash advance from an ATM or other financial institution.
   3. Foreign Transaction Fee (Finance Charge). If your account is subject to a Foreign Transaction Fee (finance charge), a fee may be charged to your account for transactions made outside of the United States or in a foreign currency.
   4. Late Payment Fee. If your account is subject to a Late Payment Fee, the fee will be charged to your account when you do not make the required minimum payment by or within the number of days of the statement Payment Due Date set forth on the Disclosure or Fee Schedule accompanying this Agreement.
   5. Returned Payment Fee. If your account is subject to a Returned Payment Fee, the fee will be charged to your account when a payment is returned to you for any reason.
   6. Statement Copy Fee. If your account is subject to a Statement Copy Fee, except as limited by applicable law and when the request is made in connection with a billing error made by Acclaim, a fee may be charged to your account for each copy of a sales draft or statement that you request.
   7. Document Copy Fee. If your account is subject to a Document Copy Fee, except as limited by applicable law, a fee may be charged to your account for each copy of a sales draft or statement that you request (except when the request is made in connection with a billing error made by Acclaim).
   8. Card Rush Fee. If your account is subject to a Rush Fee, except as limited by applicable law, a fee may be charged to your account for each rush card that you request, providing delivery of the card is also available by standard mail service, without paying a fee for delivery.
   9. Card Replacement Fee. If your account is subject to a Card Replacement Fee, a fee will be charged for each replacement card that is issued to you for any reason.
   10. Returned Convenience Check Fee. If your account is subject to the Returned Convenience Check Fee, a fee will be charged to your account as disclosed on the Disclosure or Fee Schedule accompanying this Agreement.
   11. Convenience Check Stop Payment Fee. If your account is subject to the Convenience Check Stop Payment Fee, a fee will be charged to your account as disclosed on the Disclosure or Fee Schedule accompanying this Agreement.
   12. Over-the-Limit Charge – If the balance of your account exceeds your approved credit limit, there will be NO OVER-THE LIMIT CHARGE ASSESSED to your account.

FOREIGN TRANSACTIONS

When you use your Card at a merchant that settles in currency other than US dollars, the charge will be converted into the US dollar amount and debited from your account. The currency conversion rate used to determine the transaction amount in US dollars is either a rate selected by MasterCard from the range of rates available in wholesale currency markets for the applicable central processing date, which rate may vary from the rate MasterCard itself receives, or the government-mandated rate in effect for the applicable central processing date, plus 1 percent (1%) of the transaction amount, which may be billed separately on your account or included in the transaction amount. This 1% adjustment is made for all international transactions regardless of whether there is a currency conversion associated with the transaction. The conversion rate in effect on the processing date may differ from the rate in effect on the transaction date or posting date.

PAYMENTS

Each month you must pay at least the minimum payment shown on your statement by the date specified on the statement. You may pay more frequently, pay more than the minimum payment or pay the total new balance in full. If you make extra or larger payments, you are still required to make at least the minimum payment each month your account has a balance (other than a credit balance). The minimum payment is 2.00% of your total new balance, or $10, whichever is greater, plus the amount of any prior minimum payments that you have not made, and any amount you are over your credit limit. In addition to the minimum payment, you must also pay, by the date specified, all outstanding unpaid fees and charges. Acclaim also has the right to demand immediate payment of any amount by which you are over your credit limit.

PAYMENT ALLOCATION

We will determine, at our option, the order in which payments will be applied toward Purchases, Cash Advances, Balance Transfers, unpaid Finance Charges and Other Fees and Charges. We will credit payments to your account so as to avoid additional finance or other charges, but we reserve the right to delay reinstatement of your credit line for a reasonable period of time to authenticate settlement of funds.

RETURNS AND ADJUSTMENTS

Merchants and others who honor your card may give credit for returns or adjustments which will be posted to your account. If your credits and payments exceed what you owe the Credit Union, the amount will be applied against future purchases and cash advances. If the credit balance amount is $1 or more, it will be refunded upon your written request or automatically as required by law.

SKIP PAYMENT OPTIONS

At our option, we may offer you the opportunity to not make (“skip”) a minimum payment during certain designated billing cycles (“skip payment period”). If you do not make your minimum payments as provided in this Agreement, during such designated billing cycles, you understand that we will continue to apply finance charges to your account. Beginning with the billing cycle following an allowed skip payment period, all other provisions of this Agreement will apply. We have no obligation to accept your application for any skip payment period offered, and you authorize us to investigate your creditworthiness including obtaining consumer credit reports. We may charge you an application

processing fee for each skip payment period that we may offer to cover our costs of investigating your qualifications for this extension including but not limited to the costs associated with researching your creditworthiness.

ADDITIONAL BENEFITS/CARD ENHANCEMENTS

The Credit Union may from time to time offer additional services to your account, such as travel accident insurance, at no additional cost to you. You understand that the Credit Union is not obligated to offer such services and may withdraw or change them at any time.

INSURANCE

You may be offered insurance for your credit card. If you elect insurance, as set forth in your application, then the charges will be added to your Account balance on each billing cycle, if your insurance application is approved. Credit insurance is voluntary and not required to obtain a credit card account with us. You have a right to terminate this insurance at any time by notifying us in writing.

DEFAULT

You will be in default: (1) if you fail to make any minimum payment or other required payment by the date that is due, (2) if you break any promise you make under this Agreement, (3) if you die, file for bankruptcy or become insolvent, that is, unable to pay your obligations when they become due, (4) if any attachment or garnishment proceedings are initiated against you or your property, (5) if you default on any other indebtedness to the Credit Union, (6) if you make any false or misleading statement in any credit application or credit update, (7) if something happens that the Credit Union believes may substantially reduce your ability to repay what you owe.

When you are in default, the Credit Union has the right to demand immediate payment of your full account balance without notice. If immediate payment is demanded, you will continue to pay Finance Charges, at the periodic rate charged before default, until what you owe has been paid, and any shares that were given as security will be applied towards what you owe.

If collections efforts are required by the Credit Union, you agree to pay all costs and expenses incurred in the collection of any sum due, and in addition, if the holder hereof, after default, shall place this note in the hands of an attorney or collection agency, for collection, to pay reasonable attorney’s fees, interest and fines due on his note at the time of the employment of such attorney or collection agency.

CREDIT INFORMATION

You understand that the Credit Union will review your accounts periodically, and you hereby give your permission to and authorize the Credit Union to investigate and reassess your creditworthiness. You authorize the Credit Union to obtain information concerning your credit history from all available sources now and in the future. You authorize the Credit Union to disclose information regarding your account to credit bureaus and creditors who inquire about your credit standing. If your account is eligible for emergency cash and/or emergency card replacement services, and you request such services, you agree that we may provide personal information about you and your account that is necessary to provide you with the requested service(s).

LIABILITY FOR UNAUTHORIZED USE

You may be liable for the unauthorized use of the card. You will not be liable for unauthorized use that occurs after you notify us of the loss, theft, or possible unauthorized use. You will have no liability for unauthorized purchases made with your credit card unless you are grossly negligent in the handling of your card. If your card is lost or stolen you must report it immediately upon discovery of the event.

LOSS OR THEFT OF CARD

If your Card, PIN or Account Number are lost or stolen, you should immediately call (800) 808-7230 twenty-four (24) hours a day, seven (7) days a week.

Merchant DISPUTES

The Credit Union is not responsible for the refusal of any merchant or financial institution to honor the card. The Credit Union is subject to claims and defenses (other than tort claim) arising out of goods or services you purchase with the card if you have made a good faith attempt but have been unable to obtain satisfaction from the merchant or service provider, and (a) your purchase was made in response to an advertisement the Credit Union sent or participated in sending to you; or (b) your purchases cost more than $50.00 and was made in your state or within 100 miles of your home.

CHANGING OR TERMINATING YOUR ACCOUNT

You agree that the Credit Union may change the terms of this Agreement from time to time after giving you any advance notice required by law at your last known address. To the extent the law permits and indicated in the notice to you, the change will apply to your existing account balance as well as to future transactions. Your use of the card after receiving notice or a change will also indicate your agreement to the change.

You may request an increase in your credit limit either by written application or by phone. The Credit Union has the right to reduce or terminate your credit limit at any time. You understand and acknowledge that such action shall not affect your obligation to pay any outstanding balance PLUS any finance and other charges you owe under this Agreement. Accounts that have been inactive for one (1) year may be subject to termination at the renewal date. The card(s) you receive remain the property of the Credit Union and you must recover and surrender to the Credit Union ALL cards upon request or upon termination of this Agreement whether by you or the Credit Union. If this is a joint account, the paragraph on JOINT ACCOUNTS of this Agreement also applies to the termination of the account.

CHANGING OR TERMINATING AUTHORIZED USERS

Upon your request, we may issue additional cards for authorized users that you designate. You must notify us in writing of any termination of an authorized user’s right to access your account. Your letter must include the name of the authorized user and your account number and/or any subaccount number issued to the authorized user along with the authorized user’s card and any convenience or other access checks issued to the authorized user. If you cannot return the authorized user’s card or access checks and if you request your account to be closed, we will close your account and you may apply for a new account.

EFFECT OF AGREEMENT/WAIVER

This Agreement is the contract which applies to all transactions on your account even though the sales, cash advances, credit or other slips you sign or receive may contain different terms. The Credit Union can delay enforcing any of its rights any number of times without losing them. Each provision of this agreement must be considered as part of the total agreement and cannot in any way be severed from it. However, you also agree that should any part of this Agreement be found invalid, it will in no way affect the remainder of the Agreement.

STATEMENT OF NOTICES

You will receive a statement (physical or electronic) each month showing transactions on your account. You are responsible for your minimum monthly payment even in the event your statement is late or returned to the Credit Union. Statements and notices will be mailed to you at the most recent address you have given to the Credit Union. Notice to any one of you will be considered a notice to all.

COPY RECEIVED

You acknowledge that you have received a copy of this Agreement, Disclosure and Fee Schedule.

SCORECARD BONUS REWARD PROGRAM

The Credit Union may at its discretion offer a Rewards program to this Agreement. Rules governing this program may be found at opens in a new windowhttps://www.scorecardrewards.comopens in a new window

Your Billing Rights: Keep this Document for Future Use

This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act.

What To Do If You Find A Mistake On Your Statement

If you think there is an error on your statement, write to us at: Acclaim Federal Credit Union

P. O. Box 29527

Greensboro, NC 27429-9527

You may also contact us online at: www.AcclaimFCU.orgopens in a new window or send us a secure message through the Home Banking Site.

In your letter, give us the following information:

• Account information: Your name and Acclaim account number.
• Dollar amount: The dollar amount of the suspected error.
• Description of problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake. You must contact us:
• Within 60 days after the error appeared on your statement.
• At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is wrong. You must notify us of any potential errors in writing [or electronically]. You may call us, but if you do, we are not required to investigate any potential errors and you may have to pay the amount in question.
  

  What Will Happen After We Receive Your Letter

  When we receive your letter, we must do two things:

  1. Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already corrected the error.
  2. Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is correct.

  While we investigate whether or not there has been an error:

• We cannot try to collect the amount in question or report you as delinquent on that amount.
• The charge in question may remain on your statement, and we may continue to charge you interest on that amount.
• While you do not have to pay the amount in question, you are responsible for the remainder of your balance.
• We can apply any unpaid amount against your credit limit. After we finish our investigation, one of two things will happen:
• If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that amount.
• If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable interest and fees. We will send you a statement of the amount you owe and the date payment is due. We may then report you as delinquent if you do not pay the amount we think you owe.

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without also reporting that you are questioning your bill. We must tell you the name of anyone to whom we reported you as delinquent, and we must let those organizations know when the matter has been settled between us.

If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your bill is correct.

Your Rights If You Are Dissatisfied With Your Credit Card Purchases

If you are dissatisfied with the goods or services that you have purchased with your card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase.

To use this right, all of the following must be true:

1. The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase price must have been more than $50. (Note: neither of these is necessary if your purchase was based on an advertisement we mailed to you, or if we own the company that sold you the goods or services.)
2. You must have used your card for the purchase. Purchases made with cash advances from an ATM or with a check that accesses your card account do not qualify.
3. You must not yet have fully paid for the purchase.

*Annual Percentage Rate

*Annual Percentage Rate

MEMBERSHIP AND ACCOUNT AGREEMENT

1.  MEMBERSHIP ELIGIBILITY – To join the Credit Union, you must meet the membership requirements, including purchase and maintenance of the minimum required share(s) (hereinafter membership share) and/or paying a membership fee as set forth in the Credit Union’s bylaws. You authorize us to check your account, credit and employment history, and obtain reports from third parties, including credit reporting agencies, to verify your eligibility for the accounts, products and services you request and for other accounts, products, or services we may offer you or for which you may qualify.
2. INDIVIDUAL ACCOUNTS – An individual account is an account owned by one member who has qualified for credit union membership. If the account owner dies, the interest passes, subject to applicable law, to the account owner’s estate or beneficiary, subject to other provisions of this Agreement governing our protection for honoring transfer and withdrawal requests of an owner or owner’s agent prior to notice of an owner’s death, any security interest or pledge granted by the account owner, and our statutory lien rights.
3. JOINT ACCOUNTS – (G.S. 54-109.58) A joint account is an account owned by two or more persons.a. Rights of Survivorship. Unless otherwise stated on the Account Card or documented through the Credit Union’s online application and authentication process, a joint account includes rights of survivorship. For a joint account with rights of survivorship, upon the death of one of the owners, the money remaining in the account will belong to the surviving owner(s). For a joint account without rights of survivorship, the deceased owner’s interest passes to his or her estate. A surviving owner’s interest is subject to the Credit Union’s statutory lien for the deceased owner’s obligations and to any security interest or pledge granted by a deceased owner, even if a surviving owner did not consent to it.b. Control of Joint Accounts. Any owner is authorized and deemed to act for any other owner(s) and may instruct us regarding transactions and other account matters. Each owner guarantees the signature or authenticated request of any other owner(s). Any owner may withdraw or transfer funds, pledge to us all or any part of the shares, or stop payment on items without the consent of the other owner(s). We have no duty to notify any owner(s) about any transaction. We reserve the right to require written consent of all owners for any change to or termination of an account. If we receive written notice of a dispute between owners or inconsistent instructions from them, we may suspend or terminate the account and require a court order or written consent from all owners in order to act.c. Joint Account Owner Liability. If an item deposited in a joint account is returned unpaid, a joint account is overdrawn, or if we do not receive final payment on a transaction, the owners, jointly and severally, are liable to us for any returned item, overdraft, or unpaid amount and for any related fees and charges, regardless of who initiated or benefited from the transaction. If any account owner is indebted to us, we may enforce our rights against any account of the indebted owner, including all funds in the joint account, regardless of who contributed the funds.
4. PAYABLE ON DEATH (POD) ACCOUNT DESIGNATIONS – Payable on Death (POD) account is an account held in the name of one or more persons as owner or owners for one or more persons designated as beneficiaries. Each account owner understands that by establishing a POD account,the account and any balance thereof is subject to the following: a) during your lifetime you may withdraw the money in the account; and b) by written direction to the Credit Union, you may change the beneficiary or beneficiaries; and c) upon your death the money remaining in the account will belong to the beneficiary or beneficiaries, and the money will not be inherited by your heirs or be controlled by your will. Any POD beneficiary designation shall not apply to Individual Retirement Accounts (IRAs). We are not obligated to notify any beneficiary of the existence of any account nor the vesting of a beneficiary’s interest in any account, except as otherwise provided by law.
5. ACCOUNTS FOR MINORS – We may require any account established by a minor to be a joint account with an owner who has reached the age of majority under state law and who shall be jointly and severally liable to us for any returned item, overdraft, or unpaid amount on such account and for any related fees and charges. We may pay funds directly to the minor without regard to his or her minority. Unless a guardian or parent is an account owner, the guardian or parent shall not have any account access rights. We have no duty to inquire about the use or purpose of any transaction except as required by applicable law. We will not change the account status when the minor reaches the age of majority unless the change is authorized in writing by all account owners.
6. UNIFORM TRANSFERS TO MINORS ACCOUNT – A Uniform Transfers to Minors Account (UTMA) is an individual account created by a custodian who deposits funds as an irrevocable gift to a minor. The minor to whom the gift is made is the beneficiary of the custodial property in the account. The custodian has possession and control of the account for the exclusive right and benefit of the minor and, barring a court order otherwise, is the only party authorized to make deposits, withdrawals, or close the account. We have no duty to inquire about the use or purpose of any transaction except as required by applicable law. If the custodian dies, we may suspend the account until we receive instructions from any person authorized by law to withdraw funds or a court order authorizing withdrawals.
7. AGENCY DESIGNATION ON AN ACCOUNT – An agency designation on an account is an instruction to us that the owner authorizes another person to make transactions as agent for the account owner regarding the accounts designated. An agent has no ownership interest in the account(s) or credit union voting rights. We have no duty to inquire about the use or purpose of any transaction made by the agent except as required by applicable law.
8. DEPOSIT OF FUNDS REQUIREMENTS – Funds may be deposited to any account, in any manner approved by the Credit Union in accordance with the requirements set forth in the Truth-in-Savings Disclosure. Deposits made by mail, at night depositories, or at unstaffed facilities are not our responsibility until we receive them. We reserve the right to refuse or to return any deposit.a. Endorsements. We may accept transfers, checks, drafts, and other items for deposit into any of your accounts if they are made payable to, or to the order of, one or more account owners even if they are not endorsed by all payees. You authorize us to supply missing endorsements of any owners if we choose. If a check, draft, or item that is payable to two or more persons is ambiguous as to whether it is payable to either or both, we may process the check, draft, or item as though it is payable to either person. If an insurance, government, or other check or draft requires an endorsement, we may require endorsement as set forth on the item. Endorsements must be made on the back of the check or draft within 1½inches of the top edge, although we may accept endorsements outside this space. However, any loss we incur from a delay or processing error resulting from an irregular endorsement or other markings by you or any prior endorser will be your responsibility. If we offer a remote deposit capture service and you have been approved to use the service to make deposits to your account, you agree that, prior to transmitting check or draft images, you will restrictively endorse each original check or draft in accordance with any other agreement with us that governs this service.b. Collection of Items. We act only as your agent and we are not responsible for handling items for deposit or collection beyond the exercise of ordinary care. We are not liable for the loss of an item in transit or the negligence of any correspondent. Each correspondent will only be liable for its own negligence. We may send any item for collection. Items drawn on an institution located outside the United States are handled on a collection basis only. You waive any notice of nonpayment, dishonor, or protest regarding items we purchase or receive for credit or collection to your account. We reserve the right to pursue collection of previously dishonored items at any time, including giving a pay or financial institution extra time beyond any midnight deadline limits.c. Restrictive Legends. Some checks and drafts contain restrictive legends or similar limitations on the front of the item. Examples of restrictive legends include “two signatures required,” “void after 60 days,” and “not valid over $500.00.” We are not liable for payment of any check or draft contrary to a restrictive legend or other limitation contained in or on the item unless we have specifically agreed in writing to the restriction or limitation.d. Final Payment. All checks, drafts, automated clearinghouse (ACH) transfers or other items credited to your account are provisional until we receive final payment. If final payment is not received, we may charge your account for the amount of such items and impose a returned item fee on your account. Any collection fees we incur may be charged to your account. We reserve the right to refuse or return any item or fund transfer. e. Direct Deposits. We may offer direct deposit services, including preauthorized deposits (e.g., payroll checks, Social Security or retirement checks, or other government checks) or preauthorized transfers from other accounts. You must authorize direct deposits or preauthorized transfers by completing a separate authorization document. You must notify us if you wish to cancel or change a direct deposit or preauthorized transfer. Any cancellation or change will become effective once we receive notice from you and have a reasonable period of time to act on your request. If your account is overdrawn, you authorize us to deduct the amount your account is overdrawn from any deposit, including deposits of government payments or benefits. If we are required to reimburse the U.S. Government for any benefit payment directly deposited into your account, we may deduct the amount returned from any of your accounts, unless prohibited by law. f. Crediting of Deposits. Deposits will be credited to your account on the day we consider them received as stated in our Funds Availability Policy Disclosure.
9. ACCOUNT ACCESS a. Authorized Signature. Your signature on the Account Card, or authentication and approval of your account, authorizes your account access. We will not be liable for refusing to honor any item or instruction if we believe the signature is not genuine. If you have authorized the use of a facsimile signature, we may honor any check or draft that appears to bear your facsimile signature, even if it was made by an unauthorized person. You authorize us to honor transactions initiated by a third person to whom you have given your account information, even if you do not authorize a particular transaction.b.  Access Options. You may access your account(s) in any manner we permit including, for example, in person at one of our branch offices, at an ATM or point-of-sale device, or by mail, telephone, automatic transfer, internet access or mobile application. We may return as unpaid any check or draft drawn on a form we do not provide, and you are responsible for any losses, expenses or fees we incur as a result of handling such a check or draft. We have the right to review and approve any form of power of attorney and may restrict account withdrawals or transfers. We may refuse to honor a power of attorney if our refusal is conducted in accordance with applicable state law.c. Credit Union Examination. We may disregard any information on any check or draft other than the signature of the drawer, the amount of the item, and any magnetic encoding. You agree that we do not fail to exercise ordinary care in paying an item solely because our procedures do not provide for sight examination of items.
10. FUND TRANSFERS – Fund transfers we permit that are subject to Article 4A of the Uniform Commercial Code, such as wire transfers, will be subject to such provisions of the Uniform Commercial Code as enacted by the state where the main office of the Credit Union is located, except as otherwise provided in this Agreement. ACH transfers are subject to rules of the National Automated Clearinghouse Association (NACHA). We may execute certain requests for fund transfers by Fedwire which are subject to the Federal Reserve Board’s Regulation J.a. Authorization for Transfers/Debiting of Accounts. You may make or order fund transfers to or from your account. We will debit your account for the amount of a fund transfer from your account and will charge your account for any fees related to the transfer.b. Right to Refuse to Make Transfers/Limitation of Liability. Unless we agree otherwise in writing, we reserve the right to refuse to execute any payment order to transfer funds to or from your account. We are not obligated to execute any payment order to transfer funds out of your account if the amount of the requested transfer plus applicable fees exceeds the available balance in your account. We are not liable for errors,delays, interruptions or transmission failures caused by third parties or circumstances beyond our control including mechanical, electronic or equipment failure. In addition, we will not be liable for consequential, special, punitive or indirect loss or damage you may incur in connection with fund transfers to or from your account.c. No Notice Required. We will not provide you with notice when fund transfers are credited to your account. You will receive notice of such credits on your account statements. You may contact us to determine whether a payment has been received.d. Interest Payments. If we fail to properly execute a payment order and such action results in a delay in payment to you, we will pay you dividends or interest, whichever applies to your account, for the period of delay as required by applicable law. You agree that the dividend or interest rate paid to you will be based on the lowest nominal dividend or interest rate we were paying on any account during that period. e. Provisional Credit for ACH Transactions. We may provisionally credit your account for an ACH transfer before we receive final settlement.If we do not receive final settlement, we may reverse the provisional credit or require you to refund us the amount provisionally credited to your account, and the party originating the transfer will not be considered to have paid you. f. Payment Order Processing and Cut-off Times. Payment orders we accept will be executed within a reasonable time of receipt. Unless we have agreed otherwise in writing, a payment order may not necessarily be executed on the date it is received or on a particular date you specify.Cut-off times may apply to the receipt, execution and processing of fund transfers, payment orders, cancellations, and amendments. Fund transfers, payment orders, cancellations, and amendments received after a cut-off time may be treated as having been received on the next fund transfer business day. Information about any cut-off times is available upon request. From time to time, we may need to temporarily suspend processing of a transaction for greater scrutiny or verification in accordance with applicable law. This action may affect settlement or availability of the transaction. g. Identifying Information. If your payment order identifies the recipient and any financial institution by name and account or other identifying number, the Credit Union and any other financial institutions facilitating the transfer may rely strictly on the account or other identifying number,even if the number identifies a different person or financial institution. h. Amendments and Cancellations of Payment Orders. Any account owner may amend or cancel a payment order regardless of whether that person initiated the order. We may refuse requests to amend or cancel a payment order that we believe will expose the Credit Union to liability or loss. Any request to amend or cancel a payment order that we accept will be processed within a reasonable time after it is received. You agree to hold us harmless from and indemnify us for all losses and expenses resulting from any actual or attempted amendment or cancellation of a payment order. i. Security Procedures. We may require you to follow a security procedure to execute, amend or cancel a payment order so that we may verify the authenticity of the order, amendment or cancellation. You agree that the security procedure established by separate agreement between you and the Credit Union is commercially reasonable. If you refuse to follow a commercially reasonable security procedure that we offer, you agree to be bound by any payment order, whether authorized or not, that is issued in your name and accepted by us in good faith in accordance with the security procedure you choose. j. Duty to Report Unauthorized or Erroneous Fund Transfers. You must exercise ordinary care to identify and report unauthorized or erroneous fund transfers on your account. You agree that you will review your account(s) and periodic statement(s). You further agree you will notify us of any unauthorized or erroneous transfers within the time frames described in the “Statements” section of this Agreement. k. Recording Telephone Requests. You agree that we may record payment order, amendment and cancellation requests as permitted by applicable law. l. Remittance Transfers. A “remittance transfer” is an electronic transfer of funds of more than $15.00 which is requested by a sender and sent to a designated recipient in a foreign country by a remittance transfer provider. If we act as a remittance transfer provider and conduct a remittance transfer(s) on your behalf, the transaction(s) will be governed by 12 C.F.R. part 1005, subpart B – Requirements for remittance transfers. Terms applicable to such transactions may vary from those disclosed herein and will be disclosed to you at the time such services are requested and rendered in accordance with applicable law.
11. ACCOUNT RATES AND FEES – We pay account earnings and assess fees against your account as set forth in the Truth-in-Savings Disclosure and Schedule of Fees and Charges. We may change the Truth-in-Savings Disclosure or Schedule of Fees and Charges at any time and will notify you as required by law.
12. TRANSACTION LIMITATIONS a. Withdrawal Restrictions. We will pay checks or drafts, permit withdrawals, and make transfers from the available balance in your account.The availability of funds in your account may be delayed as described in our Funds Availability Policy Disclosure. We may also pay checks or drafts, permit withdrawals, and make transfers when you have an insufficient available balance in your account if you have established an overdraft protection plan or, if you do not have such a plan with us, in accordance with our overdraft payment policy.We may refuse to allow a withdrawal in some situations and will advise you accordingly if, for example: (1) there is a dispute between account owners (unless a court has ordered the Credit Union to allow the withdrawal); (2) a legal garnishment or attachment is served; (3) the account secures any obligation to us; (4) required documentation has not been presented; or (5) you fail to repay a credit union loan on time. We may require you to give written notice of 7 to 60 days before any intended withdrawals.b. Transfer Limitations. We may limit the dollar amount or the number of transfers from your account. Please consult your Truth-in-Savings Disclosure or your Electronic Fund Transfers Agreement and Disclosure.
13. CERTIFICATE ACCOUNTS – Any term share, share certificate, time deposit or certificate of deposit account (certificate account), whichever we offer as allowed by applicable federal or state law, is subject to the terms of this Agreement, the Truth-in-Savings Disclosure, the Account Receipt for each account, and any other documents we provide for the account, the terms of which are incorporated herein by reference.
14. OVERDRAFTS a. Payment of Overdrafts. If, on any day, the available balance in your share or deposit account is not sufficient to pay the full amount of a check, draft, transaction, or other item, plus any applicable fee, that is posted to your account, we may return the item or pay it, as described below.The Credit Union’s determination of an insufficient available account balance may be made at any time between presentation and the Credit Union’s midnight deadline with only one review of the account required. We do not have to notify you if your account does not have a sufficient available balance in order to pay an item. Your account may be subject to a fee for each item regardless of whether we pay or return the item. We may charge a fee each time an item is submitted or resubmitted for payment; therefore, you may be assessed more than one fee as a result of a returned item and resubmission(s) of the returned item.If we offer standard overdraft services, this service allows us to authorize payment for the following types of transactions regardless of whether your share or deposit account has sufficient funds: (1) share drafts/checks and other transactions made using your checking account, except as otherwise described below; (2) automatic bill payments; (3) and ACH transactions. For ATM and one-time debit card transactions, you must affirmatively consent to such coverage. Without your consent, the Credit Union may not authorize and pay an ATM or one-time debit card transaction that will result in insufficient funds in your account. If you have established a service linking your share or deposit account with other individual or joint accounts, you authorize us to transfer funds from another account of yours to cover an insufficient item, including transfers from a share or deposit account, an overdraft line-of-credit account, or other account you so designate. Services and fees for these transactions are shown in the document the Credit Union uses to capture your affirmative consent and the Schedule of Fees and Charges.Except as otherwise agreed in writing, if we exercise our right to use our discretion to pay such items that result in an insufficiency of funds in your account, we do not agree to pay them in the future and may discontinue coverage at any time without notice. If we pay these items or impose a fee that results in insufficient funds in your account, you agree to pay the insufficient amount, including the fee assessed by us, in accordance with our standard overdraft services or any other service you may have authorized with us or, if you do not have such protections with us, in accordance with any overdraft payment policy we have, as applicable.b. How Transactions are Posted to Your Account. Basically, there are two types of transactions that affect your account: credits (deposits of money into your account) and debits (payments out of your account). It is important to understand how each is applied to your account so that you know how much money you have and how much is available to you at any given time. This section explains generally how and when we post transactions to your account.Credits. Deposits are generally added to your account when we receive them. However, in some cases when you deposit a check, the full amount of the deposit may not be available to you at the time of deposit. Please refer to the Funds Availability Policy Disclosure provided at the time you opened your account for details regarding the timing and availability of funds from deposits. Debits. There are several types of debit transactions. Common debit transactions are generally described below. Keep in mind that there are many ways transactions are presented for payment by merchants, and we are not necessarily in control of when transactions are received. •  Checks. When you write a check, it is processed through the Federal Reserve system. We receive data files of cashed checks from the Federal Reserve each day. The checks drawn on your account are compiled from these data files and paid each day. We process the payments in the order received based on check number sequence. •  ACH Payments. We receive data files every day from the Federal Reserve with Automated Clearing House (ACH) transactions.These include, for example, automatic bill payments you have authorized. ACH transactions for your account are posted throughout the day in order of receipt. •  PIN-Based Debit Card Purchase Transactions. These are purchase transactions using your debit card for which a merchant may require you to enter your personal identification number (PIN) at the time of sale. They are processed through a PIN debit network.These transactions are similar to ATM withdrawal transactions because the money is usually deducted from your account immediately at the time of the transaction. However, depending on the merchant, a PIN-based transaction may not be immediately presented for payment. •  Signature-Based Debit Card Purchase Transactions. These are purchase transactions using your debit card that are processed through a signature-based network. Rather than entering a PIN, you typically sign for the purchase; however, merchants may not require your signature for certain transactions. Merchants may seek authorization for these types of transactions. The authorization request places a hold on funds in your account when the authorization is completed. The “authorization hold” will reduce your available balance by the amount authorized but will not affect your actual balance. The transaction is subsequently processed by the merchant and submitted to us for payment. This can happen hours or sometimes days after the transaction, depending on the merchant and its payment processor. These payment requests are received in real time throughout the day and are posted to your account when they are received. The amount of an authorization hold may differ from the actual payment because the final transaction amount may not yet be known to the merchant when you present your card for payment. For example, if you use your debit card at a restaurant, a hold will be placed in an amount equal to the bill presented to you; but when the transaction posts, it will include any tip that you may have added to the bill. This may also be the case where you present your debit card for payment at gas stations, hotels and certain other retail establishments. We cannot control how much a merchant asks us to authorize, or when a merchant submits a transaction for payment. This is a general description of certain types of transactions. These practices may change, and we reserve the right to pay items in any order we choose as permitted by law. c. Understanding Your Account Balance. Your checking account has two kinds of balances: the actual balance and the available balance.Your actual balance reflects the full amount of all deposits to your account as well as payment transactions that have been posted to your account.It does not reflect checks you have written and are still outstanding or transactions that have been authorized but are still pending. Your available balance is the amount of money in your account that is available for you to use. Your available balance is your actual balance less: (1) holds placed on deposits; (2) holds on debit card or other transactions that have been authorized but are not yet posted; and (3) any other holds, such as holds related to pledges of account funds and minimum balance requirements or to comply with court orders. We use your available balance to determine whether there are sufficient funds in your account to pay items, including checks and drafts, as well as ACH, debit card and other electronic transactions. Pending transactions and holds placed on your account may reduce your available balance and may cause your account to become overdrawn regardless of your actual balance. In such cases, subsequent posting of the pending transactions may further overdraw your account and be subject to additional fees. You should assume that any item which would overdraw your account based on your available balance may create an overdraft. You may check your available balance online at www.acclaimfcu.org, at an ATM, by visiting a credit union branch or by calling us at 1 (888) 794-1001.
15. POSTDATED AND STALE DATED CHECKS OR DRAFTS – You agree not to issue any check or draft that is payable on a future date (postdated). If you do draw or issue a check or draft that is postdated and we pay it before that date, you agree that we shall have no liability to you for such payment.You agree not to deposit checks, drafts, or other items before they are properly payable. We are not obligated to pay any check or draft drawn on your account that is presented more than six months past its date; however, if the check or draft is paid against your account, we will have no liability for such payment.
16. STOP PAYMENT ORDERS a. Stop Payment Order Request. Any owner may request a stop payment order on any check or draft drawn on the owner’s account. To be binding, the order must accurately describe the check or draft, including the exact account number, check or draft number, and amount of the check or draft. This exact information is necessary for the Credit Union to identify the check or draft. If we receive incorrect or incomplete information, we will not be responsible for failing to stop payment on the check or draft. In addition, we must receive sufficient advance notice of the stop payment order to allow us a reasonable opportunity to act on it. If we recredit your account after paying a check or draft over a valid and timely stop payment order, you agree to sign a statement describing the dispute with the payee, to assign to us all of your rights against the payee or other holders of the check or draft, and to assist us in any legal action.Stop payment orders for preauthorized debit transactions from your account are governed by Regulation E. Please refer to the Electronic Fund Transfers Agreement and Disclosure for rules regarding stop payments on preauthorized debit transactions.b. Duration of Order. You may make an oral stop payment order which will lapse within 14 calendar days unless you confirm it in writing, or in a record if allowed by applicable law, within that time. A written stop payment order is effective for six months and may be renewed for additional six-month periods by submitting a renewal request in writing, or in a record if allowed by applicable law, before the stop payment order then in effect expires. We do not have to notify you when a stop payment order expires.c. Liability. Fees for stop payment orders are set forth in the Truth-in-Savings Disclosure or Schedule of Fees and Charges. You may not stop payment on any certified check, cashier’s check, teller’s check, or any other check, draft, or payment guaranteed by us. Although payment of an item may be stopped, you may remain liable to any item holder, including us. You agree to indemnify and hold the Credit Union harmless from all costs, including attorney’s fees and all damages or claims related to our refusal to pay an item, as well as claims of any joint account owner or of any payee or indorsee for failing to stop payment of an item as a result of incorrect information provided by you.
17. CREDIT UNION LIABILITY – If we do not properly complete a transaction according to this Agreement, we will be liable for your losses or damages not to exceed the amount of the transaction, except as otherwise provided by law. We will not be liable if, for example: (1) your account contains an insufficient available balance for the transaction; (2) circumstances beyond our control prevent the transaction; (3) your loss is caused by your or another financial institution’s negligence; or (4) your account funds are subject to legal process or other claim. We will not be liable for consequential damages,except liability for wrongful dishonor. We are not responsible for a check or draft that is paid by us if we acted in a commercially reasonable manner and exercised ordinary care. We exercise ordinary care if our actions or nonactions are consistent with applicable state law, Federal Reserve regulations and operating letters, clearinghouse rules, and general financial institution practices followed in the area we serve. You grant us the right, in making payments of deposited funds, to rely exclusively on the form of the account and the terms of this Agreement. Any conflict regarding what you and our employees say or write will be resolved by reference to this Agreement.
18. CHECKS OR DRAFTS PRESENTED FOR PAYMENT IN PERSON – We may refuse to accept any check or draft drawn on your account that is presented for payment in person. Such refusal shall not constitute a wrongful dishonor of the check or draft, and we shall have no liability for refusing payment. If we agree to cash a check or draft that is presented for payment in person, we may require the presenter to pay a fee. Any applicable check or draft cashing fees are stated in the Schedule of Fees and Charges.
19. REMOTELY CREATED CHECKS OR DRAFTS – For purposes of this paragraph, “account” means a transaction account, credit account, or any other account on which checks or drafts may be drawn. A remotely created check or draft is a check or draft created by someone other than the person on whose account the check or draft is drawn. A remotely created check or draft is generally created by a third party payee as authorized by the owner of the account on which the check or draft is drawn. Authorization is usually made over the telephone or through online communication. The owner of the account does not sign a remotely created check or draft. In place of the owner’s signature, the remotely created check or draft usually bears a statement that the owner authorized the check or draft or bears the owner’s printed or typed name. If you authorize a third party to draw a remotely created check or draft against your account, you may not later revoke or change your authorization. It is your responsibility to resolve any authorization issues directly with the third party. We are not required to credit your account and may charge against your account any remotely created check or draft for which the third party has proof of your authorization.
20. PLEDGE, RIGHT OF OFFSET AND STATUTORY LIEN – Unless prohibited by law, you pledge and grant as security for all obligations you may have now or in the future, except obligations secured by your principal residence, all shares and dividends and all deposits and interest, if any, in all accounts you have with us now and in the future. If you pledge a specific dollar amount in your account(s) for a loan, we will freeze the funds in your account(s) to the extent of the outstanding balance of the loan or, if greater, the amount of the pledge if the loan is a revolving loan. Otherwise, funds in your pledged account(s) may be withdrawn unless you are in default. You agree we have the right to offset funds in any of your accounts against the obligation owed to us. Federal or state law (depending upon whether we have a federal or state charter) gives us a lien on all shares and dividends and all deposits and interest, if any, in accounts you have with us now and in the future. Except as limited by federal or state law, the statutory lien gives us the right to apply the balance of all your accounts to any obligation on which you are in default. After you are in default, we may exercise our statutory lien rights without further notice to you. Your pledge and our statutory lien rights will allow us to apply the funds in your account(s) to what you owe when you are in default, except as limited by federal or state law. If we do not apply or offset the funds in your account(s) to satisfy your obligation, we may place an administrative freeze on your account(s) in order to protect our statutory lien rights and may apply or offset the funds in your account(s) to the amount you owe us at a later time. The statutory lien and your pledge do not apply to any Individual Retirement Account or any other account that would lose special tax treatment under federal or state law if given as security. By not enforcing our right to apply or offset funds in your account(s) to your obligations that are in default, we do not waive our right to enforce these rights at a later time.
21. LEGAL PROCESS – If any legal action is brought against your account, we may pay out funds according to the terms of the action or refuse any payout until the dispute is resolved, as permitted by law. Any expenses or attorney fees we incur responding to legal process may be charged against your account without notice, unless prohibited by law. Any legal process against your account is subject to our lien and security interest.
22. ACCOUNT INFORMATION – Upon request, we will give you the name and address of each agency from which we obtain a credit report regarding your account. We agree not to disclose account information to third parties except when: (1) it is necessary to complete a transaction; (2) the third party seeks to verify the existence or condition of your account in accordance with applicable law; (3) such disclosure complies with the law or a government agency or court order; or (4) you give us written permission.
23. NOTICES a. Name or Address Changes. You are responsible for notifying us of any name or address change. The Credit Union is only required to attempt to communicate with you at the most recent address you have provided to us. We may require all name and address changes to be provided in writing. If we attempt to locate you, we may impose a service fee as set forth in the Truth-in-Savings Disclosure or Schedule of Fees and Charges.b. Notice of Amendments. Except as prohibited by applicable law, we may change the terms of this Agreement at any time. We will notify you,in a manner we deem appropriate under the circumstances, of any changes in terms, rates or fees as required by law. We reserve the right to waive any terms of this Agreement. Any such waiver shall not affect our right to future enforcement.c. Effect of Notice. Any written notice you give us is effective when we receive it. Any written notice we give to you is effective when it is provided electronically or is deposited in the U.S. mail, postage prepaid and addressed to you at your statement mailing address, and will be effective whether or not received by you. Notice to any account owner is considered notice to all account owners.d. Electronic Notices. If you have agreed to receive notices electronically, we may send you notices electronically and discontinue mailing paper notices to you until you notify us that you wish to reinstate receiving paper notices.
24. TAXPAYER IDENTIFICATION NUMBER AND BACKUP WITHHOLDING – You agree that we may withhold taxes from any dividends or interest earned on your account as required by federal, state or local law or regulations. Your failure to furnish a correct Taxpayer Identification Number (TIN) or meet other requirements may result in backup withholding. If your account is subject to backup withholding, we must withhold and pay to the Internal Revenue Service a percentage of dividends, interest, and certain other payments. If you fail to provide your TIN within a reasonable time we may closeyour account and return the balance to you, less any applicable service fees.
25. STATEMENTS a. Contents. If we provide a periodic statement for your account, you will receive a periodic statement that shows the transactions and activity on your account during the statement period as required by applicable law. If a periodic statement is provided, you agree that only one statement is necessary for joint accounts. For share draft or checking accounts, you understand and agree that your original check or draft, when paid, becomes property of the Credit Union and may not be returned to you, but copies of the check or draft may be retained by us or by payable-through financial institutions and may be made available upon your request. You understand and agree that statements are made available to you on the date they are mailed to you or, if you have requested, on the date they are made available to you electronically. You also understand and agree that checks,drafts, or copies thereof are made available to you on the date the statement is mailed to you or is provided to you electronically, even if the checks or drafts do not accompany the statement.b. Examination. You are responsible for promptly examining each statement upon receiving it and reporting any irregularities to us. If you fail to report any irregularities such as forged, altered, unauthorized, unsigned, or otherwise fraudulent items drawn on your account, erroneous payments or transactions, or other discrepancies that are reflected on your statement within 33 days of the date we sent or otherwise provided the statement to you, we will not be responsible for your loss. We also will not be liable for any items that are forged or altered in a manner not detectable by a reasonable person, including the unauthorized use of facsimile signature equipment.Unauthorized electronic fund transfers governed by Regulation E are subject to different reporting periods. Please refer to the Electronic Fund Transfers Agreement and Disclosure for reporting requirements pertaining to electronic fund transfers.c. Notice to Credit Union. You agree that the Credit Union’s retention of checks or drafts does not alter or waive your responsibility to examine your statements or the time limit for notifying us of any errors. The statement will be considered correct for all purposes, and we will not be liable for any payment made or charge to your account unless you notify us in writing within the above time limit for notifying us of any errors. If you fail to receive a periodic statement, you agree to notify us within 14 days of the time you regularly receive a statement.d. Address. If we mail you a statement, we will send it to the last known address shown in our records. If you have requested to receive your statement electronically, we will send the statement or notice of statement availability to the last e-mail address shown in our records.
26. INACTIVE ACCOUNTS – As allowed by applicable law, we may classify your account as inactive or dormant and assess a fee if you have not made any transactions in your account over a specified period of time. The period of inactivity, the fee for servicing an inactive or dormant account, and the minimum balance required to avoid the service fee, if any, are set forth in our Schedule of Fees and Charges. You authorize us to transfer funds from another account of yours to cover any service fees, if applicable. To the extent allowed by law, we reserve the right to transfer the account funds to an account payable or reserve account and to suspend any further account statements. If a deposit or withdrawal has not been made on the account and we have had no other sufficient contact with you within the period specified by state law, the account will then be presumed to be abandoned. Funds in abandoned accounts will be reported and remitted in accordance with state law. Once funds have been turned over to the state, we have no further liability to you for such funds. If you choose to reclaim such funds, you must apply to the appropriate state agency.
27. SPECIAL ACCOUNT INSTRUCTIONS – You may request that we facilitate certain trust, will, or court-ordered account arrangements. However,because we do not give legal advice, we cannot counsel you as to which account arrangement most appropriately meets the specific requirements of your trust, will, or court order. If you ask us to follow any instructions that we believe might expose us to claims, lawsuits, expenses, liabilities, or damages, whether directly or indirectly, we may refuse to follow your instructions or may require you to indemnify us or post a bond or provide us with other protection. We may require that account changes requested by you, or any account owner, such as adding or closing an account or service, be evidenced by a signed Account Change Card or other document which evidences a change to an account and accepted by us.
28. TERMINATION OF ACCOUNT – We may terminate your account at any time without notice to you or may require you to close your account and apply for a new account if, for example: (1) there is a change in owners or authorized signers; (2) there has been a forgery or fraud reported or committed involving your account; (3) there is a dispute as to the ownership of the account or of the funds in the account; (4) any checks or drafts are lost or stolen; (5) there are excessive returned unpaid items not covered by an overdraft protection plan; (6) there has been any misrepresentation or any other abuse of any of your accounts; (7) we reasonably deem it necessary to prevent a loss to us; or (8) as otherwise permitted by law. You may terminate an individual account by giving written notice. We reserve the right to require the consent of all owners to terminate a joint account. We are not responsible for payment of any check, draft, withdrawal, transaction, or other item after your account is terminated; however, if we pay an item after termination, you agree to reimburse us.
29. TERMINATION OF MEMBERSHIP; LIMITATION OF SERVICES – You may terminate your membership by giving us written notice or by withdrawing your minimum required membership share, if any, and closing all of your accounts. You may be expelled from membership for any reason allowed by applicable law. We may restrict account access and services without notice to you when your account is being misused; you have demonstrated conduct which is abusive in nature; as outlined in any policy we have adopted regarding restricting services; or as otherwise permitted bylaw.
30. DEATH OF ACCOUNT OWNER – We may honor all transfer orders, withdrawals, deposits, and other transactions on an account until we know of a member’s death. Even with such knowledge, we may continue to pay checks or drafts or honor other payments or transfer orders authorized by the deceased member for a period of ten days after the member’s death unless we receive instructions from any person claiming an interest in the account to stop payment on the checks, drafts, or other items. We may require anyone claiming a deceased owner’s account funds to indemnify us for any losses resulting from our honoring that claim. This Agreement will be binding upon any heirs or legal representatives of any account owner.
31. UNLAWFUL INTERNET GAMBLING AND OTHER ILLEGAL ACTIVITIES – You agree that you are not engaged in unlawful internet gambling or any other illegal activity. You agree that you will not use any of your accounts, access devices or services for unlawful internet gambling or other illegal activities. We may terminate your account relationship if you engage in unlawful internet gambling or other illegal activities.
32. SEVERABILITY – If a court holds any portion of this Agreement to be invalid or unenforceable, the remainder of this Agreement shall not be invalid or unenforceable and will continue in full force and effect. All headings are intended for reference only and are not to be construed as part of the Agreement.
33. ENFORCEMENT – You are liable to us for any losses, costs, or expenses we incur resulting from your failure to follow this Agreement. You authorize us to deduct any such losses, costs, or expenses from your account without prior notice to you. If we bring a legal action to collect any amount due under or to enforce this Agreement, we shall be entitled, subject to applicable law, to payment of reasonable attorney’s fees and costs, including fees on any appeal, bankruptcy proceedings, and any post judgment collection actions.
34. GOVERNING LAW – This Agreement is governed by the following, as amended from time to time: the Credit Union’s bylaws; local clearinghouse and other payment system rules; federal laws and regulations, including applicable principles of contract law; and the laws and regulations of the state of North Carolina. As permitted by applicable law, you agree that any legal action regarding this Agreement can only be brought in the county in which the debt is incurred, or the county in which the consumer lives when the suit is filed.
35. NEGATIVE INFORMATION NOTICE – We may report information about your loan, share, or deposit accounts to credit bureaus. Late payments, missed payments, or other defaults on your accounts may be reflected in your credit report.
36. MONITORING AND RECORDING COMMUNICATIONS – We may monitor and record communications between you and us, including telephone conversations, electronic messages, electronic records, or other data transmissions that affect your accounts or other products and services. Except as otherwise prohibited by applicable law, you agree we may monitor and record such communications without your approval or further notice to you.
37. CONSENT TO CONTACT – By signing or otherwise authenticating an Account Card, you agree we and/or our third-party providers, including debt collectors, may contact you by telephone or text message at any telephone number associated with your account, including wireless telephone numbers(i.e. cell phone numbers) which could result in charges to you, in order to service your account or collect any amounts owed to us, excluding any contacts for advertising and telemarketing purposes as prescribed by law. You further agree methods of contact may include use of pre-recorded or artificial voice messages, and/or use of an automatic dialing device. You may withdraw the consent to be contacted on your wireless telephone number(s) at any time by providing written notice to us at 1823 Banking Street, Greensboro, NC 27408, by email to Compliance@Acclaimfcu.org or by any other reasonable means. If you have provided a wireless telephone number(s) on or in connection with any account, you represent and agree you are the wireless subscriber or customary user with respect to the wireless telephone number(s) provided and have the authority to give this consent.Furthermore, you agree to notify us of any change to the wireless telephone number(s) which you have provided to us.In order to help mitigate harm to you and your account, we may contact you on any telephone number associated with your account, including a wireless telephone number (i.e. cell phone number), to deliver to you any messages related to suspected or actual fraudulent activity on your account, data security breaches or identity theft following a data breach, money transfers or any other exigent messages permitted by applicable law. These contacts will not contain any telemarketing, cross-marketing, solicitation, advertising, or debt collection message of any kind. The contacts will be concise and limited in frequency as required by law. You will have an opportunity to opt-out of such communications at the time of delivery.

Substitute Checks and Your Rights

What is a Substitute Check?

What are my rights regarding Substitute Checks

How do I make a claim for a refund?

• A description of why you have suffered a loss (for example, you think the amount withdrawn was incorrect);
• An estimate of the amount of your loss;
• An explanation of why the substitute check you received is insufficient to confirm that you suffered a loss; and
• A copy of the substitute check (and/or) the following information to help us identify the substitute check: (identifying information, for example, the check number, the name of the person to whom you wrote the check, the amount of the check).

ELECTRONIC FUND TRANSFERS AGREEMENT AND DISCLOSURE

This Electronic Fund Transfers Agreement and Disclosure is the contract which covers your and our rights and responsibilities concerning the electronic fund transfers (EFT) services offered to you by Acclaim Federal Credit Union (“Credit Union”). In this Agreement, the words “you,” “your,” and “yours” mean those who sign the application or account card as applicants, joint owners, or any authorized users. The words “we,” “us,” and “our” mean the Credit Union. The word “account” means any one (1) or more savings and checking accounts you have with the Credit Union. Electronic fund transfers are electronically initiated transfers of money from your account through the EFT services described below. By signing an application or account card for EFT services, signing your card, or using any service, each of you, jointly and severally, agree to the terms and conditions in this Agreement and any amendments for the EFT services offered. Furthermore, electronic fund transfers that meet the definition of remittance transfers are governed by 12 C.F.R. part 1005, subpart B—Requirements for remittance transfers, and consequently, terms of this agreement may vary for those types of transactions. A “remittance transfer” is an electronic transfer of funds of more than $15.00 which is requested by a sender and sent to a designated recipient in a foreign country by a remittance transfer provider. Terms applicable to such transactions may vary from those disclosed herein and will be disclosed to you at the time such services are requested and rendered in accordance with applicable law.

1. EFT SERVICES — If approved, you may conduct any one (1) or more of the EFT services offered by the Credit Union.
   
   a. Master Debit Card. If approved, you may use your Mastercard® card to purchase goods and services from participating merchants. However, you may not use your card to initiate any type of gambling transaction. If you wish to pay for goods or services over the Internet, you may be required to provide card number security information before you will be permitted to complete the transaction. You agree that you will not use your card for any transaction that is illegal under applicable federal, state, or local law. Funds to cover your card purchases will be deducted from your checking account. For ATM and one-time debit card transactions, you must consent to the Credit Union’s overdraft protection plan in order for the transaction amount to be covered under the plan. Without your consent, the Credit Union may not authorize and pay an overdraft resulting from these types of transactions. Services and fees for overdrafts are shown in the document the Credit Union uses to capture the member’s opt-in choice for overdraft protection and the Schedule of Fees and Charges. For other types of transactions, if the balance in your account is not sufficient to pay the transaction amount, the Credit Union may pay the amount and treat the transaction as a request to transfer funds from other deposit accounts, approved overdraft protection accounts, or loan accounts that you have established with the Credit Union. If you initiate a transaction that overdraws your account, you agree to make immediate payment of any overdrafts together with any service charges to the Credit Union. In the event of repeated overdrafts, the Credit Union may terminate all services under this Agreement. You may use your card and personal identification number (PIN) in ATMs of the Credit Union, STAR, Cirrus®, Encore, and Mastercard networks, and such other machines or facilities as the Credit Union may designate.At the present time, you may also use your card to:

– Withdraw funds from your savings and checking accounts.
– Transfer funds from your savings and checking accounts.
– Obtain balance information for your savings and checking accounts.
– Access your Overdraft Line of Credit accounts.
– Make point-of-sale (POS) transactions with your card and personal identification number (PIN) to purchase goods or services at merchants that accept Mastercard.
– Order goods or services by mail or telephone from places that accept Mastercard.

The following limitations on Master Debit Card transactions may apply:

– There is no limit on the number of Master Debit Card purchases you make per day.
– Purchase amounts are limited to the amount in your account.
– There is no limit to the number of cash withdrawals you may make in any one (1) day from an ATM machine.
– You may withdraw up to a maximum of $800.00 in any one (1) day from an ATM machine, if there are sufficient funds in your account.
– There is no limit on the number of POS transactions you may make in any one (1) day.
– You may purchase up to a maximum of $2,500.00 from POS terminals per day, if there are sufficient funds in your account.
– For security purposes, there are other limits on the frequency and amount of transfers available at ATMs.
– You may transfer up to the available balance in your accounts at the time of the transfer.
– See Section 2 for transfer limitations that may apply to these transactions.

Card Information Updates and Authorizations. If you have authorized a merchant to bill charges to your card on a recurring basis, it is your responsibility to notify the merchant in the event your card is replaced, your card information (such as card number and expiration date) changes, or the account associated with your card is closed. However, if your card is replaced or card information changes, you authorize us, without obligation on our part, to provide the updated card information to the merchant in order to permit the merchant to bill recurring charges to the card. You authorize us to apply such recurring charges to the card until you notify us that you have revoked authorization for the charges to your card. Your card is automatically enrolled in an information updating service. Through this service, your updated card information (such as card number and expiration date) may be shared with participating merchants to facilitate continued recurring charges. Updates are not guaranteed before your next payment to a merchant is due. You are responsible for making direct payment until recurring charges resume. To revoke your authorization allowing us to provide updated card information to a merchant, please contact us.

b. 24-Hour Telephone Teller. If we approve 24-Hour Telephone Teller for your accounts, a separate personal identification number (PIN) will be assigned to you. You must use your personal identification number (PIN) along with your account number to access your accounts. At the present time, you may use 24-Hour Telephone Teller to:

– Withdraw funds from your savings and checking accounts.
– Transfer funds from your savings and checking accounts.
– Obtain balance information for your savings, checking, club, and certificate accounts.
– Make loan payments from your savings and checking accounts.
– Access your Overdraft Line of Credit account.
– Determine if a particular item has cleared.
– Obtain tax information on amounts earned on savings and checking accounts or interest paid on loan accounts.
– Verify the last date and amount of your payroll deposit.

Your accounts can be accessed under 24-Hour Telephone Teller via a touch-tone telephone only. 24-Hour Telephone Teller service will be available for your convenience 24 hours per day. This service may be interrupted for a short time each day for data processing.

The following limitations on 24-Hour Telephone Teller transactions may apply:

– There is no limit to the number of inquiries, transfers, or withdrawal requests you may make in any one (1) day.
– See Section 2 for transfer limitations that may apply to these transactions.
The Credit Union reserves the right to refuse any transaction which would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account. All checks are payable to you as a primary member and will be mailed to your address of record. The Credit Union may set other limits on the amount of any transaction, and you will be notified of those limits. The Credit Union may refuse to honor any transaction for which you do not have sufficient available verified funds. The service will discontinue if no transaction is entered after numerous unsuccessful attempts to enter a transaction and there may be limits on the duration of each telephone call.

c. Preauthorized EFTs.

– Direct Deposit. Upon instruction of (i) your employer, (ii) the Treasury Department or (iii) other financial institutions, the Credit Union will accept direct deposits of your paycheck or federal recurring payments, such as Social Security, to your savings and/or checking account.

– Preauthorized Debits. Upon instruction, we will pay certain recurring transactions from your savings and checking account.
– See Section 2 for transfer limitations that may apply to these transactions.

– Stop Payment Rights. If you have arranged in advance to make electronic fund transfers out of your account(s) for money you owe others, you may stop payment on preauthorized transfers from your account. You must notify us orally or in writing at any time up to three (3) business days before the scheduled date of the transfer. We may require written confirmation of the stop payment order to be made within 14 days of any oral notification. If we do not receive the written confirmation, the oral stop payment order shall cease to be binding 14 days after it has been made. A stop payment request may apply to a single transfer, multiple transfers, or all future transfers as directed by you, and will remain in effect unless you withdraw your request or all transfers subject to the request have been returned.

– Notice of Varying Amounts. If these regular payments may vary in amount, the person you are going to pay is required to tell you, ten (10) days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment or when the amount would fall outside certain limits that you set.

– Liability for Failure to Stop Payment of Preauthorized Transfers. If you order us to stop payment of a preauthorized transfer three (3) business days or more before the transfer is scheduled and we do not do so, we will be liable for your losses or damages.

d. Electronic Check Conversion/Electronic Returned Check Fees. If you pay for purchases or bills with a check or draft, you may authorize your check or draft to be converted to an electronic fund transfer. You may also authorize merchants or other payees to electronically debit your account for returned check fees. You are considered to have authorized these electronic fund transfers if you complete the transaction after being told (orally or by a notice posted or sent to you) that the transfer may be processed electronically or if you sign a written authorization.

e. e-Banking. If e-Banking is activated for your account(s), you will be required to use secure login information to access the account(s). At the present time, you may use e-Banking to:

– Withdraw funds from your savings and checking accounts.
– Transfer funds from your savings and checking accounts.
– Obtain balance information for your savings, checking, loan, IRA, club, and certificate accounts.
– Make loan payments from your savings and checking accounts.
– Access your Overdraft Line of Credit accounts.
– Reorder checks

Your accounts can be accessed under e-Banking via personal computer. e-Banking will be available for your convenience 24 hours per day. This service may be interrupted for a short time each day for data processing. We reserve the right to refuse any transaction which would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account. All checks are payable to you as a primary member and will be mailed to your address of record. We may set other limits on the amount of any transaction, and you will be notified of those limits. We may refuse to honor any transaction for which you do not have sufficient available verified funds. The service will discontinue if no transaction is entered after numerous unsuccessful attempts to enter a transaction and there may be limits on the duration of each access.

The following limitations on e-Banking transactions may apply:

– There is no limit to the number of inquiries, transfers, or withdrawal requests you may make in any one (1) day.
– See Section 2 for transfer limitations that may apply to these transactions.

f. Mobile Banking. If Mobile Banking is activated for your account(s), you will be required to use secure login information to access the account(s). At the present time, you may use Mobile Banking to:

– Withdraw funds from your savings, checking, and money market accounts.
– Transfer funds from your savings, checking, and money market accounts.
– Obtain balance information for your savings, checking, loan, IRA, money market, club, and certificate accounts.
– Make loan payments from your savings, checking, and money market accounts.
– Access your Overdraft Line of Credit and HELOC accounts.
– Determine if a particular item has cleared.
– Obtain tax information on amounts earned on savings and checking accounts or interest paid on loan accounts.
– Verify the last date and amount of your payroll deposit.
– Make bill payments to preauthorized creditors.
– Make deposits using Remote Deposit Capture, see separate Terms and Conditions for more details.

Your accounts can be accessed under Mobile Banking via mobile device or other approved access device(s). Mobile Banking will be available for your convenience 24 hours per day. This service may be interrupted for a short time each day for data processing. We reserve the right to refuse any transaction which would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account. All checks are payable to you as a primary member and will be mailed to your address of record. We may set other limits on the amount of any transaction, and you will be notified of those limits. We may refuse to honor any transaction for which you do not have sufficient available verified funds. The service will discontinue if no transaction is entered after numerous unsuccessful attempts to enter a transaction and there may be limits on the duration of each access.

The following limitations on Mobile Banking transactions may apply:

– There is no limit to the number of inquiries, transfers, or withdrawal requests you may make in any one (1) day.
– For Remote Deposit Capture, you may make one check deposit per transaction. There is a maximum of $5,000.00 per check or $5,000.00 in total deposits per day.
– See Section 2 for transfer limitations that may apply to these transactions.

g. e-Bill Payment. We will process bill payment transfer requests only to those creditors the Credit Union has designated in the User Instructions and such creditors as you authorize and for whom the Credit Union has the proper vendor code number.

We will not process any bill payment transfer if the required transaction information is incomplete. We will withdraw the designated funds from your checking account for bill payment transfer by the designated cutoff time on

the date you schedule for payment. We will process your bill payment transfer within a designated number of days before the date you schedule for payment. You must allow sufficient time for vendors to process your payment after they receive a transfer from us. Please leave as much time as though you were sending your payment by mail. We cannot guarantee the time that any payment will be credited to your account by the vendor.

The following limitations on e-Bill Payment transactions may apply:

– There is no limit on the number of bill payments per day.

2. TRANSFER LIMITATIONS — For all savings accounts, you may make no more than six (6) transfers and withdrawals from your account to another account of yours or to a third party in any month by means of a preauthorized, automatic, or Internet transfer, by telephonic order or instruction, or by check, draft, debit card or similar order. If you exceed these limitations, your account may be subject to a fee or be closed.
3. CONDITIONS OF EFT SERVICES —

a. Ownership of Cards. Any card or other device which we supply to you is our property and must be returned to us, or to any person whom we authorize to act as our agent, or to any person who is authorized to honor the card, immediately according to instructions. The card may be repossessed at any time at our sole discretion without demand or notice. You cannot transfer your card or account to another person.

b. Honoring the Card. Neither we nor merchants authorized to honor the card will be responsible for the failure or refusal to honor the card or any other device we supply to you. If a merchant agrees to give you a refund or adjustment, you agree to accept a credit to your account in lieu of a cash refund.

c. Foreign Transactions.

Mastercard.Purchases and cash withdrawals made in foreign currencies will be debited from your account in U.S. dollars. The exchange rate used to convert foreign currency transactions to U.S. dollars is based on rates observed in the wholesale market or government-mandated rates, where applicable. The currency conversion rate Mastercard uses for a particular transaction is the rate for the applicable currency on the date the transaction occurs. However, in limited situations, particularly where transaction submissions to Mastercard for processing are delayed, the currency conversion rate Mastercard uses may be the rate for the applicable currency on the date the transaction is processed.

d.  Security of Access Code. You may use one (1) or more access codes with your electronic fund transfers. The access codes issued to you are for your security purposes. Any access codes issued to you are confidential and should not be disclosed to third parties or recorded on or with the card. You are responsible for safekeeping your access codes. You agree not to disclose or otherwise make your access codes available to anyone not authorized to sign on your accounts. If you authorize anyone to use your access codes, that authority shall continue until you specifically revoke such authority by notifying the Credit Union. You understand that any joint owner you authorize to use an access code may withdraw or transfer funds from any of your accounts. If you fail to maintain the security of these access codes and the Credit Union suffers a loss, we may terminate your EFT services immediately.

e. Joint Accounts. If any of your accounts accessed under this Agreement are joint accounts, all joint owners, including any authorized users, shall be bound by this Agreement and, alone and together, shall be responsible for all EFT transactions to or from any savings and checking or loan accounts as provided in this Agreement. Each joint account owner, without the consent of any other account owner, may, and is hereby authorized by every other joint account owner, make any transaction permitted under this Agreement. Each joint account owner is authorized to act for the other account owners, and the Credit Union may accept orders and instructions regarding any EFT transaction on any account from any joint account owner.

4. FEES AND CHARGES — There are certain fees and charges for EFT services. From time to time, the charges may be changed. We will notify you as required by applicable law.

If you use an ATM not operated by us, you may be charged a fee by the ATM operator and by any international, national, regional, or local network used in processing the transaction (and you may be charged a fee for a balance inquiry even if you do not complete a funds transfer). The ATM surcharge will be debited from your account if you elect to complete the transaction or continue with the balance inquiry.

a. Master Debit Card Fees.

– ATM Withdrawals from checking – No Fee.

– ATM Withdrawals from savings – 6 Free per month, then $5.00 fee.

– Paid Debit Card Nonsufficient Funds – 50% of transaction amount up to a maximum fee of $30.00

b. Preauthorized EFT Fees.

– Nonsufficient funds fee of $29.00.

c. e-Bill Payment Fees.

– No Fee.

5. MEMBER LIABILITY — You are responsible for all transactions you authorize using your EFT services under this

Agreement. If you permit someone else to use an EFT service, your card or your access code, you are responsible for any transactions they authorize or conduct on any of your accounts. However, TELL US AT ONCE if you believe your card and/or access code has been lost or stolen, if you believe someone has used your card or access code or otherwise accessed your accounts without your permission, or if you believe that an electronic fund transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line-of-credit).

You are not liable for an unauthorized Mastercard debit card transaction if you can demonstrate that you have exercised reasonable care in protecting your card or access code from loss or theft and, upon discovering the loss or theft, you promptly report the loss or theft to us.

For all other EFT transactions involving access devices, your liability for unauthorized transactions is determined as follows. If you tell us within two (2) business days after you learn of the loss or theft of your card or access code, you can lose no more than $50.00 if someone used your card or access code without your permission. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your card or access code and we can prove that we could have stopped someone from using your card or access code without your permission if you had told us, you could lose as much as $500.00.

Also, if your statement shows transfers that you did not make including those made by card, access code or other means, TELL US AT ONCE. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money lost after the 60 days if we can prove that we could have stopped someone from making the transfers if you had told us in time. If a good reason (such as a hospital stay) kept you from telling us, we will extend the time periods.

If you believe your card or access code has been lost or stolen or that someone has transferred or may transfer money from your accounts without your permission, call:

(336) 332-5302

(888) 794-1001

or write to:

Acclaim Federal Credit Union

P.O. Box 29527

Greensboro, NC 27429-9527

Fax: (336) 332-5965

You should also call the number or write to the address listed above if you believe a transfer has been made using the information from your check without your permission.

6. RIGHT TO RECEIVE DOCUMENTATION —

a. Periodic Statements. Transfers and withdrawals made through any debit card transactions, audio response transactions, preauthorized EFTs, online/PC transactions, mobile access device transactions or bill payments you make will be recorded on your periodic statement. You will receive a statement monthly unless there is no transaction in a particular month. In any case, you will receive a statement at least quarterly.

b. Terminal Receipt. You can get a receipt at the time you make any transaction (except inquiries) involving your account using an ATM and/or point-of-sale (POS) terminal.

c. Direct Deposit. If you have arranged to have a direct deposit made to your account at least once every 60 days from the same source and you do not receive a receipt (such as a pay stub), you can find out whether or not the deposit has been made by calling (336) 332-5302 or (888) 794-1001. This does not apply to transactions occurring outside the United States.

7. ACCOUNT INFORMATION DISCLOSURE — We will disclose information to third parties about your account or the transfers you make:

– As necessary to complete transfers;
– To verify the existence of sufficient funds to cover specific transactions upon the request of a third party, such as a credit bureau or merchant;
– If your account is eligible for emergency cash and/or emergency card replacement services and you request such services, you agree that we may provide personal information about you and your account that is necessary to provide you with the requested service(s);
– To comply with government agency or court orders; or
– If you give us your written permission.

8. BUSINESS DAYS — Our business days are Monday through Friday, excluding holidays.
9. CREDIT UNION LIABILITY FOR FAILURE TO MAKE TRANSFERS — If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we may be liable for your losses or damages.

However, we will not be liable for direct or consequential damages in the following events:

– If, through no fault of ours, there is not enough money in your accounts to complete the transaction, if any funds in your accounts necessary to complete the transaction are held as uncollected funds pursuant to our Funds Availability Policy Disclosure, or if the transaction involves a loan request exceeding your credit limit.
– If you used your card or access code in an incorrect manner.
– If the ATM where you are making the transfer does not have enough cash.
– If the ATM was not working properly and you knew about the problem when you started the transaction.
– If circumstances beyond our control (such as fire, flood, or power failure) prevent the transaction.
– If the money in your account is subject to legal process or other claim.
– If funds in your account are pledged as collateral or frozen because of a delinquent loan.
– If the error was caused by a system of any participating ATM network.
– If the electronic transfer is not completed as a result of your willful or negligent use of your card, access code, or any EFT facility for making such transfers.
– If the telephone or computer equipment you use to conduct audio response, online/PC, or mobile banking transactions is not working properly and you know or should have known about the breakdown when you started the transaction.
– If you have bill payment services, we can only confirm the amount, the participating merchant, and date of the bill payment transfer made by the Credit Union. For any other error or question you have involving the billing statement of the participating merchant, you must contact the merchant directly. We are not responsible for investigating such errors.
– Any other exceptions as established by the Credit Union.

10. NOTICES — All notices from us will be effective when we have mailed them or delivered them to the appropriate address in the Credit Union’s records. Notices from you will be effective when received by the Credit Union at the address specified in this Agreement. We reserve the right to change the terms and conditions upon which this service is offered. We will mail notice to you at least 21 days before the effective date of any change. Use of this service is subject to existing regulations governing the Credit Union account and any future changes to those regulations.

The following information is a list of safety precautions regarding the use of ATMs and night deposit facilities:

– Be aware of your surroundings, particularly at night.
– Consider having someone accompany you when the ATM or night deposit facility is used after dark.
– Close the entry door of any ATM facility equipped with a door.
– If another person is uncomfortably close to you at the time of your transaction, ask the person to step back before you complete your transaction. If it is after the regular hours of the financial institution and you are using an ATM, do not permit entrance to any person you do not know.
– Refrain from displaying your cash at the ATM or night deposit facility. As soon as your transaction is completed, place your money in your purse or wallet. Count the cash later in the safety of your car or home.
– If you notice anything suspicious at the ATM or night deposit facility, consider using another ATM or night deposit facility or coming back later. If you are in the middle of a transaction and you notice something suspicious, cancel the transaction, take your card or deposit envelope, and leave.
– If you are followed after making a transaction, go to the nearest public area where people are located.
– Do not write your personal identification number (PIN) or access code on your ATM card.
– Report all crimes to law enforcement officials immediately. If emergency assistance is needed, call the police from the nearest available public telephone.

11. BILLING ERRORS — In case of errors or questions about electronic fund transfers from your savings and checking accounts or if you need more information about a transfer on the statement or receipt, telephone us at the following number or send us a written notice to the following address as soon as you can. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem appears.Call us at:

(336) 332-5302
(888) 794-1001

or write to:

Acclaim Federal Credit Union
P.O. Box 29527
Greensboro, NC 27429-9527
Fax: (336) 332-5965

– Tell us your name and account number.
– Describe the electronic transfer you are unsure about and explain, as clearly as you can, why you believe the Credit Union has made an error or why you need more information.
– Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.

We will determine whether an error has occurred within ten (10)* business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45** days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10)* business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.

We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

* If you give notice of an error within 30 days after you make the first deposit to your account, we will have 20 business days instead of ten (10) business days to investigate the error.

** If you give notice of an error within 30 days after you make the first deposit to your account, notice of an error involving a point-of-sale (POS) transaction, or notice of an error involving a transaction initiated outside the U.S., its possessions and territories, we will have 90 days instead of 45 days to investigate the error.

12. TERMINATION OF EFT SERVICES — You may terminate this Agreement or any EFT service under this Agreement at any time by notifying us in writing and stopping your use of your card and any access code. You must return all cards to the Credit Union. You also agree to notify any participating merchants that authority to make bill payment transfers has been revoked. We may also terminate this Agreement at any time by notifying you orally or in writing. If we terminate this Agreement, we may notify any participating merchants making preauthorized debits or credits to any of your accounts that this Agreement has been terminated and that we will not accept any further preauthorized transaction instructions. We may also program our computer not to accept your card or access code for any EFT service. Whether you or the Credit Union terminates this Agreement, the termination shall not affect your obligations under this Agreement for any electronic transactions made prior to termination.
13. GOVERNING LAW — This Agreement is governed by the bylaws of the Credit Union, federal laws and regulations, the laws and regulations of the state of North Carolina, and local clearinghouse rules, as amended from time to time. Any disputes regarding this Agreement shall be subject to the jurisdiction of the court of the county in which the Credit Union is located.
14. ENFORCEMENT — You are liable to us for any losses, costs or expenses we incur resulting from your failure to follow this Agreement. You authorize us to deduct any such losses, costs or expenses from your account without prior notice to you.

If we bring a legal action to collect any amount due under or to enforce this Agreement, we shall be entitled, subject to applicable law, to payment of reasonable attorney’s fees and costs, including fees on any appeal, bankruptcy proceedings, and any post judgment collection actions.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

Rev . 02/2022

FACTS

What DOES ACCLAIM FEDERAL CREDIT UNION DO WITH YOUR PERSONAL INFORMATION?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

• Social Security number and income
• Account balance and transaction history
• Credit history and credit scores

When you are no longer our member, we continue to share your information as described in this notice.

How?

All financial companies need to share member personal information to run their everyday business. In the section below, we list the reasons financial companies can share their member personal information; the reasons Acclaim Federal Credit Union chooses to share; and whether you can limit this sharing.

Questions?

Call 888-794-1001 or go to opens in a new windowwww.AcclaimFCU.orgopens in a new window

Acclaim Federal Credit Union

P.O. Box 29527, Greensboro, NC 27429 (336) 332-5302 Fax: (336) 332-4103

TRUTH-IN-SAVINGS DISCLOSURE AND FUNDS AVAILABILITY DISCLOSURE

GENERAL TERMS APPLICABLE TO ALL ACCOUNTS

The Truth-In-Savings (TIS) Act governs disclosure of rate information, the frequency of compounding and crediting, balance information, fees, and certain features of term share accounts, as well as the method of calculation and payment of dividends. The Rate and Fee Schedule and Share Certificate Disclosure are incorporated as a part of and in addition to your Account Agreement and Disclosures booklet with Acclaim Federal Credit Union.

Rate Information. For all dividend bearing Variable Rate Accounts, the dividend rate and Annual Percentage Yield (APY) may change every dividend period as determined by the Credit Union Board of Directors.

Other Fees and Charges. Any fees and charges applicable to Your Account are disclosed separately in the “Deposit Account Rate & Fee Supplement” provided in conjunction with these Agreements and Disclosures.

Nature of Dividends. All dividends are paid from current income and available earnings, after required transfers to reserves at the end of the dividend period.

Dividends on all accounts are calculated by the average daily balance method, which applies a periodic rate to the average daily balance in the account for the period and dividing that figure by the number of days in the period.

Dividends begin accruing on non-cash items the business day the amount is posted to the account.

Additional Transaction Limitations. The Credit Union reserves the right to require members to give, in writing, up to 60 days advance notice of intention to withdraw all or part of any funds on deposit except those in checking accounts.

Your Account is nontransferable and non-negotiable. The maximum amount of deposits (shares) that may be held by any one member shall be $2,000,000.

Virtual Currency.  We do not accept accounts transacting in any type of virtual currency (crypto currency) services or transactions. Prohibited transactions include but are not limited to: (i) wires (incoming/outgoing) (ii) ACH transactions (incoming/outgoing) (iii) privately owned ATMs dealing specifically with crypto-currency (iv) credit or debit card transactions.

ACH.  The Credit Union may return debits (ACH payments as well as other transactions) submitted for payment against your checking accounts if the amount of the debit exceeds the funds available in the applicable checking account. Each time we return a debit for insufficient funds, we will assess an NSF fee in the amount shown on our current Rate and Fee Schedule for each returned debit item. The entity that submitted the debit may submit another debit to the Credit Union even if we have already returned the prior debit for insufficient funds in the checking account. If the resubmitted debit again exceeds the funds available in the checking account, the Credit Union again will return the debit, resulting in an additional NSF fee. Thus, you may be charged multiple NSF fees in connection with a single debit that has been returned for insufficient funds multiple times. The reason for this is that when you authorize a merchant to process a payment from your account that merchant may present the transaction multiple times and in various ways when payment is declined for insufficient funds or otherwise. There is no way the Credit Union can identify such actions by the merchant you authorized.

“Instrument” means a written order as defined by Articles 3 and 4 of the Uniform Commercial Code pursuant to the laws of the State set forth in this Agreement.  “Owner” means the person(s) who have a present ownership interest in the sums on deposit in the multiple party (joint) accounts with the Credit Union, subject to the Credit Union’s lien rights or any security interest.  A person is not an “owner” unless specifically designated as such in a completed and signed Membership Application and Signature Card. “Shares” for the purpose of your pledge to secure your obligations to the Credit Union, our common law right of set off, and otherwise, “share(s)” mean all deposits in any share savings, share draft, club, share certificate, P.O.D., revocable trust or custodial account(s), whether jointly or individually held — regardless of contributions, that you have on deposit now or in the future, all of which are deemed “general deposits,” for the purpose of your pledge.  Your pledge does not include any I.R.A., Keogh, tax escrow, irrevocable trust or fiduciary account in which you do not have a vested ownership interest. “Transaction or transaction” means any deposit, order, transfer, payment, purchase via POS transaction or otherwise, withdrawal or other instruction relating to any account or account service provided by the Credit Union.

SAVINGS, IRA Savings, HSA AND CHECKING ACCOUNTS

Annual Percentage Yield. The annual percentage yield is a percentage rate that reflects the total amount of dividends to be paid on an account based on the dividend rate and frequency of compounding for an annual period. The dividend rate and annual percentage yield may change at any time, as determined by the Acclaim Federal Credit Union Board of Directors.

Compounding and Crediting. Dividends are calculated daily, compounded and posted quarterly. Dividends are paid on balances of $5 or more for Regular Savings, Christmas (Holiday) Clubs and Vacation Clubs. Dividends are paid on balances of $5 or more for Kirby Kangaroo and Claim Your Youth Accounts and on balances of $2,500 or more for Checking and are credited on the first day of the new quarter.

Transaction Limitations. Withdrawals or transfers from savings accounts, including Regular Savings, Vacation Club, Kirby Kangaroo Savings, and Claim Your Youth Savings, are limited to six (6) per month. This includes preauthorized or automatic transfers, telephone withdrawals/transfers or instructions, or online withdrawals/transfers. If you exceed these limitations, your account may be subject to excess withdrawal charges and closures. This includes preauthorized or automatic transfers or telephone withdrawals or instructions. If you exceed these limitations, your account may be subject to excess withdrawal charges and closures.

Withdrawals from Individual Retirement Accounts and Health Savings Accounts are subject to government restrictions. There is no limit to the number or dollar amount of withdrawals. Withdrawals made by check or electronic means will be reported to the IRS as current year normal distributions. Deposits are limited to the maximum annual contribution allowed by the IRS.

Christmas (Holiday) Club accounts are automatically disbursed in October, with additional withdrawals subject to an early withdrawal fee. Vacation Club accounts are not automatically disbursed, therefore are not subject to an early withdrawal fee.

Automated Teller Machine (ATM) and CU Service Center withdrawals are limited to $300.00 per day.

The minimum balance requirements applicable to each account are set forth in the “Deposit Account Rate & Fee Supplement”.

MONEY MARKET ACCOUNTS

Tiered Variable Rate Information. This account is subject to a Tiered Variable Rate. The dividend rate and annual percentage yield may change at any time, as determined by the Acclaim Federal Credit Union Board of Directors. For the current dividend rate and corresponding APY*, refer to the separate “Deposit Account Rate & Fee Supplement” which we have included with and made a part of this disclosure.

Minimum Balance Requirements. The minimum balance required to open this account is $2,500. You must maintain a minimum daily balance of

$2,500 in your account each day to obtain the disclosed annual percentage yield and to avoid a fee.

Compounding and Crediting. For Money Market Accounts, the dividend period is monthly and dividends will be compounded and credited monthly.

Transaction Limitations. Withdrawals from your Money Market checking accounts are limited to six (6) per month. No more than three (3) of these six

(6) transfers may be made by check, draft or debit card to a third party. If you exceed these limitations, your account may be subject to excess withdrawal charges and closures.

SAVINGS AND IRA Certificates

Rate Information. The dividend rate and Annual Percentage Yield (APY) on Share Certificates are fixed and remain in effect until the first maturity date on the Certificate. The disclosed dividend rate and APY* for Share Certificates are those that were offered within the most recent seven calendar days and are subject to change.

Fees and Charges. Fees could reduce the earnings on the account.

Minimum Balance Requirements. Your Share Certificate Accounts may be subject to minimum balance requirements that we impose. The minimum balance requirements that apply to Share Certificates Accounts are disclosed on the attached Rate and Fee Supplement that accompanies this disclosure.

Dividends.

1. Compounding and Crediting. The dividend period for all Share Certificate Accounts is the calendar quarter and dividends will be compounded quarterly and credited quarterly. A dividend period begins on the first calendar day of the dividend period and ends on the last calendar day of the dividend period. The dividend declaration date follows the ending date of a dividend period. If you close your Primary Savings Account before dividends are credited, you will also be required to close your Share certificate Accounts with us and you will not receive accrued dividends on any of the Accounts closed.
2. Balance Computation Method. Dividends on all Share Certificate Accounts are calculated by the daily balance method which applies a daily periodic rate to the balance in the Share Certificate Account each day.
3. Accrual of Dividends. Dividends will begin to accrue on the business day you deposit cash and non-cash items (e.g., checks) to your Share Certificate Account.

Transaction Limitations. After your Share Certificate Account is opened, you may not make deposits into the Share Certificate Account until the maturity date stated on the Certificate. Your Share Certificate Account is non-transferable and non-negotiable except for use as collateral on a loan, which you obtain from us. Funds in an IRA Certificate Account may not be pledged to secure any obligation.

Withdrawal of Dividends Prior To Maturity. All requests for early withdrawal must be in writing. You may withdraw dividends that have been credited to your Share Certificate Account prior to maturity provided; however, you must maintain the minimum balance set forth in the attached Rate and Fee Schedule throughout the term of your Share Certificate Account. The APY* is based on an assumption that dividends will remain in the Share Certificate Account until maturity. A withdrawal will reduce earnings.

Penalties for Early Withdrawal of Principal. We may impose a penalty if you withdraw any of the principal in your Share Certificate Account before the maturity date. The penalty will equal ninety (90) days for certificates with a term of six (6) months, one hundred eighty (180) days dividends for Certificates with a term of twelve (12) months, one hundred eighty (180) days dividends for Certificates with a term of eighteen (18) months, one hundred eighty (180) days dividends for Certificates with a term of twenty-four (24) months, two hundred seventy (270) days dividends for Certificates with a term of thirty-six (36) months, three hundred sixty-five (365) days dividends for Certificates with a term of forty-eight (48) months, and five hundred forty-five (545) days dividends for Certificates with a term of sixty (60) months. The penalty will be imposed regardless of whether dividends equal to the amount of the penalty have been earned at the time of withdrawal. To the extent that dividends in the Share Certificate Account at the time of withdrawal are insufficient to pay the entire penalty assessed, the penalty will be assessed against principal. If the principal balance of your Share Certificate Account is reduced below the minimum balance requirement set forth on the attached Rate and Fee Schedule following a withdrawal and the assessment of penalties, your Certificate will be redeemed.

At our option, we may pay the Share Certificate Account before maturity without imposing an early withdrawal penalty under the following circumstances:

1. When an Account owner dies or is determined to be legally incompetent by a court or other administrative body of competent jurisdiction.
2. Where the Account is maintained in an IRA and any portion is paid within seven (7) days after establishment; or where the Account is maintained in an IRA and the individual for whose benefit the Account is maintained attains age 701/2 and is making a required minimum distribution based on the fair market value of IRA Accounts with Acclaim FCU. Renewal Policies. Your Share Certificate Account will automatically renew at maturity. You will receive a Maturity Notice 30 days in advance and you will have a grace period of ten (10) calendar days after the maturity date to withdraw the funds in the Share Certificate Account without being charged an early withdrawal penalty. We reserve the right to decline a Certificate renewal. If you need more information about our Truth in Savings Disclosure or if you need a “Deposit Account Rate & Fee Schedule”, please contact our Member Service Representatives.
   

   YOUR AVAILABILITY TO WITHDRAW FUNDS

   This disclosure describes your ability to withdraw funds at Acclaim Federal Credit Union. It only applies to the availability of funds in transaction accounts. The Credit Union reserves the right to delay the availability of funds deposited to accounts that are not transaction accounts for periods longer than those disclosed in this agreement.

   Your Ability to Withdraw Funds. It is the policy of the Credit Union to follow the guidelines contained in the federal regulation 12 CFR 229 Availability of Funds and Collection of Checks (Regulation CC), in determining the delay of funds from deposits of checks, money orders, and traveler checks. During the delay you may not withdraw funds from the deposit in cash and the funds will not be used to pay checks you have written. In certain instances, funds from these items will be available immediately, as described in this disclosure.

   Even after we have made funds available to you, and you have withdrawn the funds, you are still responsible for checks you deposit that are returned to us unpaid and for any other problems involving your deposit.

   Determining the Availability of a Deposit. When we delay the availability of a deposit, the length of the delay is determined by counting the business days up until 4:30 PM from the date of your deposit. Every day is a business day, except Saturdays, Sundays, and federal holidays. The length of the delay may vary depending on the type of the deposit and is explained below.

   Same-Day Availability. Funds from electronic direct deposits to your account will be available on the day we receive the deposit.

   Next-Day Availability. Funds from the following deposits are available no later than the first (1st) business day after the day of your deposit:

   • U.S. Treasury checks that are payable to you
   • Wire Transfers
   • Checks or drafts drawn on Acclaim FCU

Next-Day Availability for Certain Deposits Made In Person. Funds from the following deposits are available no later than the first (1st) business day after the day of your deposit if you make the deposit in person to one of our employees:

• Cash
• State and local government checks
• Cashier’s, certified, teller, and official bank checks
• Official Payroll Checks (see definition below)
• Federal Reserve Bank checks and U.S. Postal Service money orders.

If you do not make your deposit in person to one of our employees (for example, made at a shared branch center or mailed in), funds from these deposits will be available no later than the second (2nd) business day after the day we receive your deposit.

Official Payroll Checks. Well, known and recognizable companies and select employee groups listed on our field of membership charter or checks that can be identified as payroll through a payroll stub and pattern of consecutive deposits.

Availability of Other Check Deposits. The first $225 from the aggregate of deposits will be available no later than the first (1st) business day after the day of your deposit. The remaining funds will be available on the second (2nd) business day after the day of your deposit.

Longer Delays May Apply. Additionally, funds deposited by check may be delayed for a longer period under the following circumstances:

• There is reason to believe a check you deposit will not be paid
• You deposit checks totaling more than $5,525 on any one day
• A check is re-deposited that has been previously returned unpaid
• You have overdrawn your account and/or have had return deposits repeatedly in the last 6 months
• There is an emergency, such as a failure of computer or communication equipment

We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. They will generally be available no later than the seventh (7th) business day after the day of your deposit.
Special Rules for New Accounts. If you are a new member, the following special rules will apply during the first thirty (30) days your account is open. Funds from deposits of cash, wire transfers, and the first $5,525  of a day’s total deposits of cashier’s, certified, travelers, and federal, state and local government checks will be available on the next business day after the day of your deposit if that deposit meets certain conditions. For example, the checks are payable to you. The excess over $5,525 will be available on the ninth (9th) business day after the day of your deposit. If your deposit of these checks (other than U.S. Treasury check payable to you) is not made in person to one our employees, the first $5,525 will not be available until the second (2nd) business day after the day of your deposit. Funds from all other checks will be available no later than the ninth (9th) business day after the day of your deposit.

DEPOSITS AT PROPRIETARY ATMS — Up to the first $225.00 of deposits made at ATMs accepting deposits for the credit union will be available for withdrawal on the first business day following the day of your deposit. For deposits made at ATMs owned and operated by the credit union, the remainder of any such deposit(s) subject to delayed availability will become available for withdrawal on the second business day after the day of deposit.

DEPOSITS AT NONPROPRIETARY ATMS — Finds from any deposits made at automated teller machines (ATMs) we do not own or operate will not be available until the fifth business day after the date of your deposit apply at ATMs that we own or operate. All ATMs that we own or operate are identified as our machines.

FOREIGN CHECKS OR DRAFTS — Checks or drafts drawn on financial institutions located outside the U.S. (foreign checks or

drafts) cannot be processed the same as checks or drafts drawn on U.S. financial institutions. Foreign checks or drafts are

exempt from the policies outlines in this disclosure. Generally, the availability of funds for deposits of foreign checks or drafts will be delayed for the time it takes us to collect the funds from the financial institution upon which it is drawn.

When depositing or cashing a check, please note:

1. Rights: We reserve the right to verify the availability of funds from checks you present for deposit or cashing. Additionally, we reserve the right to hold funds already on deposit when cashing a check or check-like items. Those funds will be available at the time funds from the check we cashed would have been available if you had deposited the item. Additionally, the Credit Union reserves the right to require advance notice of a withdrawal, as provided in its Bylaws.
2. Endorsements: Endorse checks exactly as printed in the payee line.
3. Multiple-Payee and Third Party Checks: Multiple-payee. (Checks made payable to more than one person.) If a check payable to two or more persons is ambiguous as to whether it is payable to the persons together or apart, it may be negotiated by any one of the payees (that means a check payable to more than one person that does not include the word “and” between the names may be negotiated by any one of the persons named on the check).Third Party. (Checks payable to one party who endorses the check over to another party.) All payees must endorse the check regardless of the amount. Third party checks will be accepted for deposit at our sole discretion. Multiple-payee and third-party checks in excess of $500. All payees must be present (with valid ID) or named on the account in order for the Credit Union to accept these items for deposit or cashing.
4. State or Local Government, U.S. Treasury Checks, and Insurance Checks: These items must be endorsed exactly as printed and all parties named on the check(s) must be present (with valid ID) or named on the account of deposit in order for the Credit Union to accept these items for deposit or cashing. Regardless of the amount, we do not accept third party checks referenced in this section.
5. Night Depository: Deposits made at the night depository are considered made on the business day that the item is removed from the depository.
6. Service Centers and Shared Branches: A transaction at a service center or a shared branch is a transaction at another institution that has agreed under contract to act on our behalf. When you use these facilities, you are subject to the other institution’s funds availability policies, which may differ from Acclaim Federal Credit Union.

If you need more information about this Funds Availability Disclosure, please contact our office.

*Annual Percentage Yield

USA Patriot Act and Identification Program

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.

What this means for you:

When you open an account, we will ask for your name, address, date of birth, and other

information that will allow us to identify you.

In some cases, identification will be requested for current account holders if original documentation was not obtained with the opening of the account.

We ask for your understanding as we work to support these efforts to maintain the security of your funds and our country.

1. Introduction

   If you are in the market for credit, a home equity plan is one of several options that might be right for you. Before making a decision, however, you should weigh carefully the costs of a home equity line against the benefits. Shop for the credit terms that best meet your borrowing needs without posing undue financial risks. And remember, failure to repay the amounts you’ve borrowed, plus interest, could mean the loss of your home.

   1. Home equity plan checklist

      Ask your lender to help you fill out this worksheet.

      Appraised Value of home	$100,000
      Percentage	x 75%
      Percentage of appraised value	= $75,000
      Less balance owed on mortgage	– $40,000
      Line of Credit	$35,000

2. What is a home equity line of credit?

   A home equity line of credit is a form of revolving credit in which your home serves as collateral. Because a home often is a consumer’s most valuable asset, many homeowners use home equity credit lines only for major items, such as education, home improvements, or medical bills, and choose not to use them for day-to-day expenses. With a home equity line, you will be approved for a specific amount of credit. Many lenders set the credit limit on a home equity line by taking a percentage (say, 75 percent) of the home’s appraised value and subtracting from that the balance owed on the existing mortgage. For example: Consumer Financial Protection Bureau In determining your actual credit limit, the lender will also consider your ability to repay the loan (principal and interest) by looking at your income, debts, and other financial obligations as well as your credit history.

   Basic features for comparison	Plan A	Plan B
   Fixed annual percentage rate	%	%
   Variable annual percentage rate	%	%
   %	%
   % %	% %
   Length of plan
   Draw period
   Repayment period
   Initial fees
   Appraisal fees
   Application fee
   Up-front charges, including points
   Closing cost
   Repayment items
   During the draw period
   Interest and principal payments
   Interest-only payments
   Fully amortizing payments
   When the draw period ends
   Balloon payment?
   Renewal available?
   Refinancing of balance by lender?

   • Index used and current value
   • Amount of margin
   • Frequency of rate adjustments
   • Amount/length of discount (if any)
   • Interest rate cap and floor
   Many home equity plans set a fixed period during which you can borrow money, such as 10 years. At the end of this “draw period,” you may be allowed to renew the credit line. If your plan does not allow renewals, you will not be able to borrow additional money once the period has ended. Some plans may call for payment in full of any outstanding balance at the end of the period. Others may allow repayment over a fixed period (the “repayment period”), for example, 10 years. Once approved for a home equity line of credit, you will most likely be able to borrow up to your credit limit whenever you want. Typically, you will use special checks to draw on your line. Under some plans, borrowers can use a credit card or other means to draw on the line. There may be other limitations on how you use the line. Some plans may require you to borrow a minimum amount each time you draw on the line (for example, $300) or keep a minimum amount outstanding. Some plans may also require that you take an initial advance when the line is set up.

   1. What should you look for when shopping for a plan?

      If you decide to apply for a home equity line of credit, look for the plan that best meets your particular needs. Read the credit agreement carefully, and examine the terms and conditions of various plans, including the annual percentage rate (APR*) and the costs of establishing the plan. Remember, though, that the APR* for a home equity line is based on the interest rate alone and will not reflect closing costs and other fees and charges, so you’ll need to compare these costs, as well as the APRs*, among lenders.

      1. Variable interest rates

         Home equity lines of credit typically involve variable rather than fixed interest rates. The variable rate must be based on a publicly available index (such as the prime rate published in some major daily newspapers or a U.S. Treasury bill rate). In such cases, the interest rate you pay for the line of credit will change, mirroring changes in the value of the index. Most lenders cite the interest rate you will pay as the value of the index at a particular time, plus a “margin,” such as 2 percentage points. Because the cost of borrowing is tied directly to the value of the index, it is important to find out which index is used, how often the value of the index changes, and how high it has risen in the past. It is also important to note the amount of the margin. Lenders sometimes offer a temporarily discounted interest rate for home equity lines–an “introductory” rate that is unusually low for a short period, such as six months. Variable-rate plans secured by a dwelling must, by law, have a ceiling (or cap) on how much your interest rate may increase over the life of the plan. Some variable-rate plans limit how much your payment may increase and how low your interest rate may fall if the index drops. Some lenders allow you to convert from a variable interest rate to a fixed rate during the life of the plan, or let you convert all or a portion of your line to a fixed-term installment loan.

   2. Costs of establishing and maintaining a home equity line

      Many of the costs of setting up a home equity line of credit are similar to those you pay when you get a mortgage. For example:
      • A fee for a property appraisal to estimate the value of your home;
      • An application fee, which may not be refunded if you are turned down for credit;
      • Up-front charges, such as one or more “points” (one point equals 1 percent of the credit limit); and
      • Closing costs, including fees for attorneys, title search, mortgage preparation and filing, property and title insurance, and taxes. In addition, you may be subject to certain fees during the plan period, such as annual membership or maintenance fees and a transaction fee every time you draw on the credit line. You could find yourself paying hundreds of dollars to establish the plan. And if you were to draw only a small amount against your credit line, those initial charges would substantially increase the cost of the funds borrowed. On the other hand, because the lender’s risk is lower than for other forms of credit, as your home serves as collateral, annual percentage rates for home equity lines are generally lower than rates for other types of credit. The interest you save could offset the costs of establishing and maintaining the line. Moreover, some lenders waive some or all of the closing costs.

   3. How will you repay your home equity plan?

      Before entering into a plan, consider how you will pay back the money you borrow. Some plans set a minimum monthly payment that includes a portion of the principal (the amount you borrow) plus accrued interest. But, unlike with typical installment loan agreements, the portion of your payment that goes toward principal may not be enough to repay the principal by the end of the term. Other plans may allow payment of only the interest during the life of the plan, which means that you pay nothing toward the principal. If you borrow $10,000, you will owe that amount when the payment plan ends. Regardless of the minimum required payment on your home equity line, you may choose to pay more, and many lenders offer a choice of payment options. However, some lenders may require you to pay special fees or penalties if you choose to pay more, so check with your lender. Many consumers choose to pay down the principal regularly as they do with other loans. For example, if you use your line to buy a boat, you may want to pay it off as you would a typical boat loan. Whatever your payment arrangements during the life of the plan–whether you pay some, a little, or none of the principal amount of the loan–when the plan ends, you may have to pay the entire balance owed, all at once. You must be prepared to make this “balloon payment” by refinancing it with the lender, by obtaining a loan from another lender, or by some other means. If you are unable to make the balloon payment, you could lose your home. If your plan has a variable interest rate, your monthly payments may change. Assume, for example, that you borrow $10,000 under a plan that calls for interest-only payments. At a 10 percent interest rate, your monthly payments would be $83. If the rate rises over time to 15 percent, your monthly payments will increase to $125. Similarly, if you are making payments that cover interest plus some portion of the principal, your monthly payments may increase, unless your agreement calls for keeping payments the same throughout the plan period. If you sell your home, you will probably be required to pay off your home equity line in full immediately. If you are likely to sell your home in the near future, consider whether it makes sense to pay the up-front costs of setting up a line of credit. Also, keep in mind that renting your home may be prohibited under the terms of your agreement.

   4. Lines of credit vs. traditional second mortgage loans

• The APR* for a traditional second mortgage loan takes into account the interest rate charged plus points and other finance charges.
• The APR* for a home equity line of credit is based on the periodic interest rate alone. It does not include points or other charges.

  2.4.1 Disclosures from lenders

  The federal Truth in Lending Act requires lenders to disclose the important terms and costs of their home equity plans, including the APR*, miscellaneous charges, the payment terms, and information about any variable-rate feature. And in general, neither the lender nor anyone else may charge a fee until after you have received this information. You usually get these disclosures when you receive an application form, and you will get additional disclosures before the plan is opened. If any term (other than a variable-rate feature) changes before the plan is opened, the lender must return all fees if you decide not to enter into the plan because of the change. Lenders are also required to provide you with a list of homeownership counseling organizations in your area. When you open a home equity line, the transaction puts your home at risk. If the home involved is your principal dwelling, the Truth in Lending Act gives you three days from the day the account was opened to cancel the credit line. This right allows you to change your mind for any reason. You simply inform the lender in writing within the three-day period. The lender must then cancel its security interest in your home and return all fees–including any application and appraisal fees–paid to open the account. The Home Ownership and Equity Protection Act of 1994 (HOEPA) addresses certain unfair practices and establishes requirements for certain loans with high rates and fees, including certain additional disclosures. HOEPA now covers some HELOCs. You can find out more information by contacting the CFPB at the website address and phone number listed in the Contact information appendix, below.

  2.5 What if the lender freezes or reduces your line of credit?

  Plans generally permit lenders to freeze or reduce a credit line if the value of the home “declines significantly” or, when the lender “reasonably believes” that you will be unable to make your payments due to a “material change” in your financial circumstances. If this happens, you may want to:
• Talk to your lender. Find out what caused the lender to freeze or reduce your credit line and what, if anything, you can do to restore it. You may be able to provide additional information to restore your line of credit, such as documentation showing that your house has retained its value or that there has not been a “material change” in your financial circumstances. You may want to get copies of your credit reports (go to CFPB’s website at consumerfinance. gov / askcfpb/5/can- i- review- my- credit- report.html, for information about how to get free copies of your credit reports) to make sure all the information in them is correct. If your lender suggests getting a new appraisal, be sure you discuss appraisal firms in advance so that you know they will accept the new appraisal as valid.
• Shop around for another line of credit. If your lender does not want to restore your line of credit, shop around to see what other lenders have to offer. If another lender is willing to offer you a line of credit you may be able to pay off your original line of credit and take out another one. Keep in mind, however, that you may need to pay some of the same application fees you paid for your original line of credit.

APPENDIX A:

ANNUAL PERCENTAGE RATE (APR)

APPLICATION FEE

BALLOON PAYMENT

CAP (INTEREST RATE)

CLOSING OR SETTLEMENT COSTS

CREDIT LIMIT

EQUITY

INDEX

INTEREST RATE

MARGIN

MINIMUM PAYMENT

POINTS (ALSO CALLED DISCOUNT POINTS)

SECURITY INTEREST

TRANSACTION FEE

VARIABLE RATE

APPENDIX B:

APPENDIX C:

What You Should Know About Home Equity Lines of Credit 2014 ConmarSystems, Peachtree City, GA 30269 – EFORM BASE18396-I Rev. 6/14

P.O. Box 29527

Greensboro, NC 27429-9527

(336) 332-5302

IMPORTANT TERMS OF OUR HOME EQUITY LINE OF CREDIT

This disclosure contains important information about our Home Equity Line of Credit. You should read it carefully and keep a copy for your records.

Availability of Terms: All of the terms described below are subject to change. If these terms change (other than the annual percentage rate) and you decide, as a result, not to enter into an agreement with us, you are entitled to a refund of any fees you paid to us or anyone else in connection with your application.

Security Interest: We will take a mortgage on your home. You could lose your home if you do not meet the obligations in your agreement with us.

Possible Actions: We can terminate your line, require you to pay us the entire outstanding balance in one payment if:

• You engage in fraud or material misrepresentation in connection with the line.
• You do not meet the repayment terms.
• Your action or inaction adversely affects the collateral or our rights in the collateral. We can refuse to make additional extensions of credit or reduce your credit limit if:
• The value of the dwelling securing the line declines significantly below its appraised value for purposes of the line.
• We reasonably believe you will not be able to meet the repayment requirements due to a material change in your financial circumstances.
• You are in default of a material obligation in the agreement.
• Government action prevents us from imposing the annual percentage rate provided for or impairs our security interest such that the value of the interest is less than 120 percent of the credit line.
• A regulatory agency has notified us that continued advances would constitute an unsafe and unsound practice.
• The maximum annual percentage rate is reached.

Minimum Payment Requirements

You can obtain credit advances for 180 months (the draw period). During the draw period, payments will be due on a monthly basis. Your minimum monthly payment will be established at the time of each advance or change in interest rate in an amount necessary to fully amortize your outstanding account balance according to the following table, subject to a minimum of $100.

Account Balance Repayment Period

Up to $10,000.00 60 Months

$10,000.01 – $25,000.00 120 Months

$25,000.01 or more 180 Months

After the draw period ends, you will no longer be able to obtain credit advances and you must repay the outstanding account balance (the repayment period). The length of the repayment period will depend on your outstanding account balance at the beginning of the repayment period but in no event exceed 180 months. During the repayment period, minimum payments will be due on a monthly basis and will be established on the first day of the repayment period and calculated in the same manner as the draw period.

Minimum Payment Example

If you made only the minimum monthly payment and took no other credit advances, it would take 60 months to pay off a credit advance of $10,000 at an ANNUAL PERCENTAGE RATE of 4.50%. You would make 60 monthly payments of $186.43.

Preferred Rate: You may be entitled to receive a Preferred Rate of 0.25% less than the standard rate. You will be eligible for this rate if you establish and maintain an Acclaim FCU Checking Account with direct deposit. If you fail to maintain the preferred rate status, your interest rate will immediately increase by 0.25% percentage points.

Late Charge: If your payment is more than 10 days late you will be charged 5% of the payment due.

Third Party Fees: You may have to pay certain fees to third parties. These fees generally total between $0 and $300. If you ask, we will give you an itemization of the fees you may have to pay to third parties.

Property Insurance: You must carry insurance on the property that secures this Plan.

Transaction Requirements: The minimum initial advance you can receive is $1,000. Second and subsequent advances are subject to a $250 minimum.

Tax Deductibility: You should consult a tax advisor regarding the deductibility of interest and charges for the line.

Copyright 2010, CONMARSYSTEMS, Peachtree City, GA 30269 EFORM 19520-1 Rev 5/16

VARIABLE RATE: Your Plan is subject to a Variable Rate and the annual percentage rate (corresponding to the periodic rate) can change as a result. The annual percentage rate is based on the highest Prime Rate as published in the Money Rates Section of The Wall Street Journal and will be the rate in effect 15 days prior the first day of each calendar quarter (“Index”). To determine the Annual Percentage Rate that will apply to your line of credit, we add our margin to the value of the index. Changes in the Index will cause changes in the Interest Rate on the first day of each calendar quarter of each year. Increases and decreases in the Interest Rate will result in like increases or decreases in Finance Charge and may affect the amount of your scheduled payments during the draw and repayment periods. If the index becomes unavailable, we will choose another Index with a similar Interest Rate. The Annual Percentage Rate includes only interest and no other costs.

RATE CHANGES: The annual percentage rate can change on the first day of each calendar quarter of each year. The rate cannot increase or decrease more than 2.00 percentage points in any one year period.

The maximum ANNUAL PERCENTAGE RATE that can apply is 18.00% or the maximum allowed by law. The minimum ANNUAL PERCENTAGE RATE that can apply is 4.5%.

MAXIMUM RATE AND PAYMENT EXAMPLES

If you had an outstanding balance of $10,000 during the draw period, the minimum payment at the maximum ANNUAL PERCENTAGE RATE of 18.00% would be $180.19. This Annual Percentage Rate could be reached in the 84th month of the draw period.

If you had an outstanding balance of $10,000 during the repayment period, the minimum payment at the maximum ANNUAL PERCENTAGE RATE of 18.00% would be $180.19. This Annual Percentage Rate could be reached in the 84th month of the repayment period.

Historical Example: The following table shows how the annual percentage rate and the minimum payments for a single $10,000 credit advance would have changed based on changes in the index over the last 15 years. The index values are from the first business day in January of each year. While only one payment amount per year is shown, payments would have varied slightly during the year. The table assumes that no additional credit advances were taken, that only the minimum payment was made, and that the rate remained constant during each year. It does not necessarily indicate how the index or your payments would change in the future.

ANNUAL PERCENTAGE

MINIMUM

1. This is a margin we have used recently. Your margin may be different.
2. This represents the 2.00 percent per year rate change limitation.
3. This represents the Minimum Interest Rate of 4.50%

Copyright 2010, CONMARSYSTEMS, Peachtree City, GA 30269 EFORM 19520-1 Rev 5/16

P.O. Box 29527

Greensboro, NC 27429-9527, USA

Phone: (336) 332-5302 Fax: (336) 332-5965

Toll-Free: 888-794-1001

Electronic Payment and Refund Policy

To use this online service to make your Acclaim Federal Credit Union (“AFCU”) loan payment or account deposit you agree that:

• You are responsible for entering the correct information, including your member and loan number, to complete the transaction.
• AFCU charges a $7.25 convenience fee for this service. Please limit each transaction to$1,000.
• AFCU is not responsible for late payments.
• AFCU is not liable for late or misapplied payments due to incorrect account information, delays, interruptions or transmission failures caused by third parties or circumstances beyond our control, including mechanical, communication, electronic or equipment failure caused by acts of God or acts of public enemies.
• You may incur additional fees for late payments in accordance with the terms of your loan.
• AFCU will report information about your account to credit reporting agencies.
• Late payments or other defaults on your loan(s) will be reflected on your credit report.
• Overpayments or duplicate payments will be refunded upon request, less any convenience fee paid.
• Funds received in excess of a final payment will be deposited to the share savings account.
• Credit/debit card authorizations for payments will be credited as follows:

o If authorized before 11:00 pm CST, Monday-Friday (except on Federal Holidays), payments will post to your account within the next business day. Payment made after 11:00 pm CST, Monday- Friday (except on Federal Holidays), will typically post to your loan within 2 business days. For example, payments authorized before 11:00 pm on Monday will be posted to the loan account no later than Tuesday; payments authorized after 11:00 pm on Monday will be posted to the loan account no later than Wednesday.

If you choose not to accept these terms, please mail your payment to Acclaim FCU PO Box 29527, Greensboro, NC 27408 or use the night drop box at 1823 Banking Street, Greensboro, NC 27408. You may call 888-794-1001 during office hours (8:30 am to 4:30 pm, Monday- Thursday, 8:30 am to 5:30 pm, Friday) to speak to a member service representative about other non-fee payment options.

If you have any questions, please call 888-794-1001 or email Teller@AcclaimFCU.org.

INTRODUCTION

This page explains the terms and conditions for using our Internet Home Banking service (also called e-Banking) and provides certain disclosures and information to you concerning the service. Each of your accounts at Acclaim Federal Credit Union is also governed by the applicable account disclosure/agreement and Truth-In-Savings disclosure you received when you opened your accounts.

We reserve the right to limit access or cancel online access at any time.

HOW TO ACCESS YOUR ACCOUNTS

To access your account through our e-Banking service, you must have your account number and a password. This information is requested when you enter our e-Banking pages from our Web site.

The password that is used to gain access to your information should be kept confidential, just as you would keep other PIN numbers and security codes confidential. For your protection, we recommend that you change your e-Banking service access password regularly. It is recommended that you memorize this password and do not write it down. You are responsible for keeping your password, account number(s) and other account data confidential. If you believe that your password may have been lost or stolen, or that someone has transferred or may transfer money between your accounts without your permission, notify Acclaim Federal Credit Union at once at our toll-free number (888) 794-1001 or locally (336) 332-5302. Or you can send us an e-mail to Admin@AcclaimFCU.org.

To get an initial password for the e-Banking service, complete an enrollment form and mail it to the Credit Union at P O Box 29527 Greensboro, NC 27429-9527 or fax it to (336) 332-5965. You will be required to change your initial password when you first log in.

FEES

There are no monthly fees and/or transaction fees for accessing your account(s) through our Internet Banking service. We do not intend to charge in the future for the service but reserve the right to do so after providing 30 days advance notice to all users at the e-Banking login page.

Your Internet service provider (ISP) probably charges you a fee to access the Internet via its server. We have no control over ISP related fees.

AVAILABLE SERVICES AND LIMITATIONS

The following functions may be performed through the e-Banking service:

• Transfers. You may transfer funds between your deposit accounts and loans as the account agreements may allow. Transfers from any savings account except the checking are limited to 6 per calendar month in any combination of online, pre-authorized and telephone transfer.
• Balances. You may view your deposit account and loan balances. There may be checks written against your balance or other electronic items such as debit card transactions that have not yet been presented to the credit union for payment.
• Transaction History. You may view the transaction history for any deposit account or loan.
• Password Changes. You may change your password at any time from within the e-Banking service section. For your protection we recommend you change your password regularly.
• Check Re-orders. You may reorder your active checking account checks and /or view and order new check styles.
• Check Search. You may search for checks that have cleared your account. You may also list check clearings by date or by check number.
• Additional Services. From time to time we will announce additional services that are available through our e-Banking service. Your use of these services will constitute acceptance of the terms and conditions presented at the time they are announced.

BUSINESS DAY

Our business days are Monday through Friday. Holidays are not included.

OPERATING SYSTEMS AND SECURITY

Our e-Banking site is designed to operate using World Wide Web technologies and protocols, which are adaptable to a wide range of systems. The e-Banking section uses SSL encryption and requires a browser with a current (unexpired) Thawte Root CA Security Certificate. Our server uses 40 to 128-bit encryption, depending on the browser.

We use cookies to help us administer the e-Banking section. Some browsers allow you to reject cookies from servers. If you don’t allow us to set a cookie upon entering the site, you will not be able to log in. The cookie we set contains information we need for security and allows us to “time out” your authority to view information. We place the cookie with instructions that it can only be sent to a server in our home banking domain (homecu.net). A cookie cannot be used to extract data from your PC. We do not store your Access Code, User ID, or Password in your cookie.

The cookie we set will “time out” your access authority to our e-Banking section. Until it times out, you can come back to our e-Banking site without logging in. After the timeout period, you will need to log in again. Remember, most browsers will let you use a BACK button to view previously visited documents even if your viewing authority has expired. For this reason, the only way to keep others from viewing your account balance is to exit the browser when you are finished with your session. This is especially important if you are using a public or share a computer.

PRIVACY

Our e-Banking database is a private system operated for the exclusive use of our members. We use SSL encryption and digital server authentication to ensure the privacy of your information when sending data between our home banking server and your PC.

The server logs all home banking logins. For authenticated members who use home banking, we collect and store certain information such as how often you visit the home banking section, the dates and times of visits, and which pages are being used. We use this information for internal review and product evaluation only. We never sell, transfer or trade this information unless we are compelled to do so by law.

We may gather and store additional information available to us on failed login attempts and other security we consider a threat to our system. In these cases, we will share this information with other companies, agencies and law enforcement officials as we see fit.

LIABILITY FOR UNAUTHORIZED TRANSFERS

Tell us AT ONCE if you believe your password has been lost or stolen and immediately change your password from within the e-Banking section. Calling is the best way to notify us immediately. You could lose all the money in your account. If you tell us within two (2) business days after you learn of the loss or theft of your password, you can lose no more than $50 if someone used your password without your permission.

If you do NOT tell us within two (2) business days, and we can prove that we could have stopped someone from using your password without your permission if you had told us, you could lose as much as $500.

Also, if your statement shows transfer that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money you lost after sixty (60) days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason kept you from telling us, we will extend the time periods.

If you believe your password has been lost or stolen or that someone has transferred or may transfer money from your account without permission,

Call
(888) 794-1001

or Write:
Acclaim Federal Credit Union
P O Box 29527
Greensboro, NC 27429-9527

or Email
Admin@acclaimfcu.org

STATEMENTS

All transaction generated by you through our e-Banking service and any fees will appear on your regular monthly or quarterly statement.

OUR LIABILITY

If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement/disclosure with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

• If, through no fault of ours, you do not have enough money in your account to make the transfer.
• If the home banking equipment or software was not working properly and you knew about the breakdown when you started the transaction.
• If circumstances beyond our control (such as fire or flood) prevent the transfer despite reasonable precautions that we have taken.

We shall not be responsible for any other loss, damage or injury whether caused by the equipment, software, and/or the e-Banking service, nor shall we be responsible for any direct, indirect, special or consequential damages arising in any way out of the installation, use or maintenance of your equipment, software and/or service, except where the law requires a different standard. We do not make any warranties concerning the equipment, the software or any part thereof, including without limitations, any warranties of fitness for a particular purpose or warranties of merchantability.

ERRORS AND QUESTIONS

In case of any errors or questions about your electronic transfers, call us at (888) 794-1001 or write us at P O Box 29527 Greensboro, NC 27429-9527 as soon as you can. We must hear from you no later than sixty (60) days after you learn of the error. You will need to tell us:

• Your name and account number.
• Why you believe there is an error and the dollar amount involved.
• Approximately what date the error took place.

If you tell us verbally, we may require that you send us your complaint or question in writing within ten (10) business days. We will tell you the results of our investigation within ten (10) business days and correct any error promptly. If we need more time, we may take up to forty-five (45) days to investigate the complaint but you will have use of the funds in question after the ten (10) business days. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit y9ur account during the investigation.

If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.

If you need more information about our error resolution procedures, call us at the telephone number shown above.