Video Banking

Video Banking is now available!

Chat face-to-face with a live Acclaim Representative

Acclaim FCU’s Video Banking makes it easier than ever to connect with a live representative from almost anywhere. You can virtually meet and get expert advice on our products and services. This service is currently offered Monday – Friday 9am – 4pm EST. Please make an appointment through your online banking.

Video Banking Benefits

Safe & Secure

Your information is secure and meetings are conducted from a private office

Saves Time

You choose the time, no waiting in line

Familiar Faces

Our video branching team are the same folks you see in our branch

Socially Distant Option

Meet from the comfort of your home or wherever you happen to be

Video banking screenshot

Make an appointment today

Look for the Video Banking icon in your Online Banking or Acclaim Mobile app!

This document describes the system software and equipment necessary to use Video Banking.
Note: This checklist assumes that device that you will use for Video Banking does not have Zoom software.

System Requirements

Click the link that matches the device or devices that you will use for Video Banking.

Recommended and Suggested Equipment or Operating Software Needed

Please note the following items and operating software that we suggest for using Video Banking.

  • Desktop or Laptop – speakers and microphone. A webcam is useful, but not required.

  • Tablet or Smartphone – Requires iOS or Android operating software.


Downloading Zoom

Click the following link that matches the device that you will use for Video Banking to download Zoom.

Desktop or Laptop – Zoom Client for Meetings

Tablet or smartphone
– Zoom Mobile Apps for iOS or Android

Terms and Conditions of Use of Acclaim Federal Credit Union’s Video Banking
As a User of the financial service, I agree to the following terms of use. I will act and
engage in a manner that is professional and courteous while on video with
representatives from Acclaim Federal Credit Union. I shall not use language or gestures
that are intended to harm, threaten, or demean. I understand using such actions can
result in a ban from the video platform. When using the system, I will be dressed in such
a way that would be consistent with being present in a physical branch. I shall not use
this service while driving or operating other heavy machinery, and understand that all
risks, injury and harm associated with doing so are NOT the responsibility of Acclaim
Federal Credit Union. If multiple parties are involved in a product purchase or service
acquisition and signatures are required, I understand that all involved parties must be
present. I understand that if I agree to the terms of use, and fail to meet the
requirements as described above, the representative I am speaking with may terminate
our current video session, and I will not be allowed to receive services from Acclaim
Federal Credit Union through this channel. The financial service will operate in good
faith, and use just cause while evaluating potential abuse, but will not accept any liability
from failure to read, understand, or follow the above-mentioned terms. This system is
not protected from inadvertent disclosure of your financial and personal information. We
recommend that you check your surroundings as you use this video teller to determine if
your information can be viewed or overheard. Acclaim Federal Credit Union assumes
no responsibility or liability for any inadvertent disclosures from this device.

Acclaim FCU Mobile

Download our mobile app for easy, on-the-go banking.

Remote Deposit

Making deposits has never been easier.

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