How can I access my account?

Accessing your account is quick & simple!  You have several options for obtaining balance and/or transaction details.  

 

Online Banking

  • View account balances and history, including cleared checks
  • Pay bills with our Online Bill Pay, no monthly fee after the one-time enrollment fee
  • Access e-Statements
  • Conduct transactions (transfers, check withdrawals, etc.)
  • Apply for a loan (Auto, Personal, Home Equity, Secured) or Credit Card
  • Reorder checks
  • FREE Personal Financial Money Management System (MoneyDesktop)

To log-on to Online Banking for the first time, please Click Here.  If you have any problems logging into your Online Banking, please call us 336-332-5302.

 

Online Bill Pay

Online Bill Pay allows you to manage bills online, as well as schedule single or recurring payments, all from the same online site.  Online BillPay has no monthly fee after the one-time enrollment fee. Users may pay unlimited items monthly at no charge.  In order to maintain your Online Bill Pay as an active user, you must use it at least once every 90 days.  Otherwise, you will need to contact us again to re-enroll.  

Features:

  • Pay your bills anywhere you have internet access and a PC
  • Payments are 100% guaranteed safe and secure
  • Pay all your utilities, service companies and more in one place, with one password
  • Schedule automatic, recurring or single bill payments with ease
  • Avoid late fees and keep yourself in good-standing
  • Set up, modify or cancel a payment whenever needed
  • Set up eNotices and eBills and the system remembers your payment schedule for you and provides the latest bill information for your payee
  • Save money by buying fewer stamps and ordering less checks

Contact your Member Service Representative to Get Started.  

 

e-Statements

Go paperless with Acclaim’s e-Statements. It’s secure, fast and free! Once enrolled, you can view your history anywhere, anytime by logging into Online Banking and selecting eDocuments located on the top menu bar.

  • View your statement sooner each month
  • Retrieve or save up to 14 months of statement history starting at your enrollment date
  • Never worry about your account information being lost or stolen in the mail

Enjoy password-protected and encrypted security within Online Banking

 

Mobile Banking

No matter where you are, Acclaim’s Mobile Banking is the fast, easy way to stay connected to us when you're on the go!  All-Inclusive Mobile App for Smart Phones that includes Remote Deposits.  Simply go to your App Store and search “Acclaim FCU Mobile” and download our new secure app.

  • Account balances
  • Transaction history
  • Funds transfers
  • ATM/branch search
  • Remote Deposits
  • And more!

No software is required—usernames, passwords and security prompts are the same as those used for Online Banking.

It's convenient, free banking on the go!* To use Acclaim's Mobile Banking, you must be an Online Banking user and have logged in to the system and accepted the terms and conditions.

*Service requires Internet access from your mobile wireless device; Data and Usage carrier fees per your contract/plan may apply.


TXT Banking

Request and receive account information via text message. Great when you want a quick and secure way to access information without having to sign in to Online Banking or Mobile Banking. TXT banking is the best option for members without smartphones. If your phone can send and receive texts, it can use TXT Banking. It's secure and it's free.**

Set-up Text Banking in 3 Easy Steps:

Step 1 – Login to Online Banking and Activate
Login to www.acclaimfcu.org, select Preferences from the menu across the top and then select Mobile Text from the menu on the left.

Step 2 - Enroll your phone Enter your cell phone provider & number, and you’ll receive a text message** with a unique verification code. Using this code, complete the online verification process, set your preferences and you're done!

Step 3 - Start texting
Send a text message like "BAL [your preferred text name, as defined during setup]" to text@AcclaimFCU.org and we'll send the response with your balance right back to your phone. It's just like texting a friend!

Command Function
ACC Lists Account NickNames (as defined by you in the Text Banking Enrollment
ALERT Establishes eAlert for outstanding check in last CHK x Command
ALERT X Establishes eAlert for outstanding check X
BAL ALL Lists your Balance for all accounts
BAL (Text Name) Lists the balance on account (text Name)
CHK   Lists the last few cleared checks (maximum of 140 characters)
CHK (Check Number) Retrieves Status information for a specified check
HELP x  Retrieves detail information about command x
INFO   Retrieves a list of commands
LAST Retrieves the last few transactions of all accounts (maximum of 140 characters)
LAST X Retrieves the last few transactions for account x (maximum of 140 characters)
MORE   Retrieves the next few transactions or checks (maximum of 140 characters)
STOP X  Request a stop payment on check x
TRA x y z Transfer from account x to account y and z

**Your mobile carrier's text messaging and Data charges may apply.  

      

24 Hour Telephone Teller

Save time and manage your money the easy way with our 24-Hour Audio Response Service. This “Telephone Teller” can take care of your financial needs with one phone call.

Our “Telephone Teller” will guide you through each transaction step-by-step. All you need is your member number (found in the right hand corner of your statement) and your personal access code (the last four digits of your social security number if this is your first time). Call today and give it a try!

336-332-5313 or 888-794-1001 option 6

For detailed intructions for using our Telephone Teller click here.

 

Secure Support E-mail

Secure Support allows you to initiate email communication with Acclaim FCU from within your Online Banking. You can write a secure e-mail message and an Acclaim FCU represntative will contact you by phone or by email within 24 business hours. Each e-mail is identified as delivered securely from within an Online Banking session to ensure that confidential information is only shared in secure interactions.

Simply sign on to Online Banking and select Contact Us.

 

Remote Deposit

With Acclaim’s Remote Deposit service, making deposits has never been faster, easier or more convenient.  Remote Deposit allows you to deposit checks to your account anytime, anywhere from your mobile smartphone.

Once approved, funds are posted to your account (Maximum deposit limit per day is $5,000). To insure that your records remain accurate, Acclaim recommends printing/obtaining a screen shot as a receipt and it is also required that you keep the deposit item for at least 45 days with this service.

To enroll, simply sign on to Online Banking from your computer and select eDeposit Enrollment.  You will need to agree to the terms and conditions.  Once we have recevied your agreement, your account will be activated and you will be able to begin making deposits, typically within 24 business hours after we receive the request.