Online Banking Disclosure
This page explains the terms and conditions for using our Internet Home Banking service (also called e-Banking) and provides certain disclosures and information to you concerning the service. Each of your accounts at Acclaim Federal Credit Union is also governed by the applicable account disclosure/agreement and Truth-In-Savings disclosure you received when you opened your accounts.
We reserve the right to limit access or cancel on-line access at any time.
How To Access Your Accounts
To access your account through our e-Banking service, you must have your account number and a password. This information is requested when you enter our e-Banking pages from our Web site.
The password that is used to gain access to your information should be kept confidential, just as you would keep other PIN numbers and security codes confidential. For your protection we recommend that you change your e-Banking service access password regularly. It is recommended that you memorize this password and do not write it down. You are responsible for keeping your password, account number(s) and other account data confidential. If you believe that your password may have been lost or stolen, or that someone has transferred or may transfer money between your accounts without your permission, notify Acclaim Federal Credit Union at once at our toll-free number (888) 794-1001 or locally (336) 332-5302. Or you can send us an e-mail to Admin@AcclaimFCU.org.
To get an initial password for the e-Banking service, complete an enrollment form and mail it to the Credit Union at P O Box 29527 Greensboro, NC 27429-9527 or fax it to (336) 332-4103. You will be required to change your initial password when you first login.
There are no monthly fees and/or transaction fees for accessing your account(s) through our Internet Banking service. We do not intend to charge in the future for the service but reserve the right to do so after providing 30 days advance notice to all users at the e-Banking login page.
Your Internet service provider (ISP) probably charges you a fee to access the Internet via its server. We have no control over ISP related fees.
Available Services and Limitations
The following functions may be performed through the e-Banking service:
- Transfers. You may transfer funds between your deposit accounts and loans as the account agreements may allow. Transfers from any savings account except the checking are limited to 6 per calendar month in any combination of online, pre-authorized and telephone transfer.
- Balances. You may view your deposit account and loan balances. There may be checks written against your balance or other electronic items such as debit card transactions that have not yet been presented to the credit union for payment.
- Transaction History. You may view the transaction history for any deposit account or loan.
- Password Changes. You may change your password at any time from within the e-Banking service section. For your protection we recommend you change your password regularly.
- Check Re-orders. You may reorder your active checking account checks and /or view and order new check styles.
- Check Search. You may search for checks that have cleared your account. You may also list check clearings by date or by check number.
- Additional Services. From time to time we will announce additional services that are available through our e-Banking service. Your use of these services will constitute acceptance of the terms and conditions presented at the time they are announced.
Our business days are Monday through Friday. Holidays are not included.
Operating Systems and Security
Our e-Banking site is designed to operate using World Wide Web technologies and protocols, which are adaptable to a wide range of systems. The e-Banking section uses SSL encryption and requires a browser with a current (un-expired) Thawte Root CA Security Certificate. Our server uses 40 to 128 bit encryption, depending on the browser.
The cookie we set will “time out” your access authority to our e-Banking section. Until it times out, you can come back to our e-Banking site without logging in. After the time out period, you will need to log in again. Remember, most browsers will let you use a BACK button to view previously visited documents even if your viewing authority has expired. For this reason, the only way to keep others from viewing your account balance is to exit the browser when you are finished with your session. This is especially important if you are using a public or share computer.
Our e-Banking database is a private system operated for the exclusive use of our members. We use SSL encryption and digital server authentication to ensure the privacy of your information when sending data between our home banking server and your PC.
The server logs all home banking logins. For authenticated members who use home banking, we collect and store certain information such as how often you visit the home banking section, dates and times of visits, and which pages are being used. We use this information for interval review and product evaluation only. We never sell, transfer or trade this information unless we are compelled to do so by law.
We may gather and store additional information available to us on failed login attempts and other ecurity we consider a threat to our system. In these cases, we will share this information with other companies, agencies and law enforcement officials as we see fit.
Liability for Unauthorized Transfers
Tell us AT ONCE if you believe your password has been lost or stolen and immediately change your password from within the e-Banking section. Calling is the best way to notify us immediately. You could lose all the money in your account. If you tell us within two (2) business days after you learn of the loss or theft of your password, you can lose no more than $50 if someone used your password without your permission.
If you do NOT tell us within two (2) business days, and we can prove that we could have stopped someone from using your password without your permission if you had told us, you could lose as much as $500.
Also, if your statement shows transfer that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money you lost after sixty (60) days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason kept you from telling us, we will extend the time periods.
If you believe your password has been lost or stolen or that someone has transferred or may transfer money from your account without permission,
Acclaim Federal Credit Union
P O Box 29527
Greensboro, NC 27429-9527
All transaction generated by you through our e-Banking service and any fees will appear on your regular monthly or quarterly statement.
If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement/disclosure with you, we will be liable for your losses or damages. However there are some exceptions. We will not be liable, for instance:
- If, through no fault of ours, you do not have enough money in your account to make the transfer.
- If the home banking equipment or software was not working properly and you knew about the breakdown when you started the transaction.
- If circumstances beyond our control (such as fire or flood) prevent the transfer despite reasonable precautions that we have taken.
We shall not be responsible for any other loss, damage or injury whether caused by the equipment, software, and/or the e-Banking service, nor shall we be responsible for any direct, indirect, special or consequential damages arising in any way out of the installation, use or maintenance of your equipment, software and/or service, except where the law requires a different standard. We do not make any warranties concerning the equipment, the software or any part thereof, including without limitations, any warranties of fitness for a particular purpose or warranties of merchantability.
Errors and Questions
In case of any errors or questions about your electronic transfers, call us at (888) 794-1001 or write us at P O Box 29527 Greensboro, NC 27429-9527 as soon as you can. We must hear from you no later than sixty (60) days after you learn of the error. You will need to tell us:
- Your name and account number.
- Why you believe there is an error and the dollar amount involved.
- Approximately what date the error took place.
If you tell us verbally, we may require that you send us your complaint or question in writing within ten (10) business days. We will tell you the results of our investigation within ten (10) business days and correct any error promptly. If we need more time, we may take up to forty-five (45) days to investigate the complaint but you will have use of the funds in question after the ten (10) business days. If we ask you to put your complaint or question sin writing and we do not receive it within ten (10) business days, we may not credit y9ur account during the investigation.
If we decide that there was not error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.
If you need more information about our error resolution procedures, call us at the telephone number shown above.